great hype.....ridiculously bad support!

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10 comments

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    MARK DICONZO

    100% agree...took the money and ran...huge disappointment.  Purchased weeks in advance only to get to this point not being able to actually use and activate. 

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    Shelley Vdh

    same here x 2,bought 2 licenses because I have multiple computers.I can't get any of them to register.Not happy Skylum

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    Shelley Vdh

    I already tried that,no response apart from the automated one

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    Sofiia Shovkun

    Hi Everyone!

    Our team is sincerely sorry if you are having troubles with activation.

    There are some issues on our side that we are fixing right now.

    Please try to activate the app in a few hours. 

    I hope this issue will not influence your future experience with AirMagic.

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    Robert Matthews

    Sofiia this is still not resolved, the activation issue is still very much and issue!

    Surely this was tested in pre-production before release?

    How do I apply for a refund????

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    Sofiia Shovkun

    Hi Robert!
    I am really sorry to hear that!
    Everything works on our side. Could you please specify is there any error when you try to activate?
    Have you tried to re-install AirMagic? Have you tried to turn off antivirus when you activate?
    I apologize for the inconveniences!
    You always can ask for the refund here: https://skylum.com/airmagic-support

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    Robert Matthews

    Hi Sofiia, Im glad to hear everything works on your side, but unfortunately its not on the end user side.

    I've tried reinstalling, and against my better judgement Ive turned off my AV, but I still get the exact same error about not having an internet connection.

    I'll go for the refund as this software is obviously far from ready.


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    Sofiia Shovkun

    Robert, as I can see you have the issue with installation, not activation.
    Please try to install the software by following the link.
    Let me know how it goes!

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    Robert Matthews

    Ok that worked Sofiia….BUT as you can see from the screenshot below, Airmagic intentionally makes the original picture duller than the picture is, of course the "after" picture is going to look better, in the screenshot ive included the original opened in photoshop and it looks nothing like AirMagics "original"

    This is not good.

     


     

     

     

     

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    Sofiia Shovkun

    Thank you for the feedback, Robert!

    I will send your comments to our development team.

    Stay tuned to our future updates!

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