Missing Software as a Result of Flex Rollout

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Peter Gladstein

• April 04, 2019 16:26
• Edited

As a result of the Luminar Flex rollout the majority of my software (Luminar 2018, Luminar 3 and Aurora 2019) has been deleted. HELP!!!

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  Howard Lebowitz

  • April 04, 2019 16:52
  • Edited

  My licenses just came back but no FLEX ;-(

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  Richard Harrington

  • April 04, 2019 17:58

  There are updates happening on the back end.  For now, just download the Trial from the product page and activate with your Luminar 2018 serial number.

   

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  Howard Lebowitz

  • April 04, 2019 18:12
  • Edited

  I do not see FLEX listed under Products. Where is it?

  There is NO LINK for a free Trial. Only a BUY IT button.

  Where is the link for the free trial?

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  Angela Andrieux

  • April 05, 2019 15:49

  Hi Everyone,

  Our online system had a glitch yesterday morning. It has since been fixed. You should be able to download Luminar Flex from the My Account section of your Skylum account.

  If you don't see it there you can also download the trial version and activate it using the same activation code as Luminar 3.

  Should you encounter any other issues with downloading or installing please contact us at www.skylum.com/support and we'll be happy to help sort it out.

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  Angela Andrieux

  • April 05, 2019 15:50

  @Howard - At Skylum.com mouse over Luminar at the top of the page and then move your mouse to Luminar Flex Plugin column and click on Download Luminar Flex Trial.

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