batch processing, 5 brackets, horrible noise, but ok if processed not in a batch
I did a batch process last night where most of the images brackets of 3 images. A few of them were brackets of 5 images. It seems like all of those 5 image brackets came out with horribly distorted colors - basically it looks like it increased the noise by a factor of 100x
If i process the same set of images individually - not as a batch, they turn out ok.
These were images shot on a nikon d850, raw medium, output as resized long edge 2400px, tiffs no compression, 16 bit color depth, adobe rgb color profile, windows 10
Here's what one of the batch processed images look like:
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Hi Ian ,
We need to be able to reproduce the issue on our end in order to understand at which point it occurs, otherwise it would be quite difficult to troubleshoot it. Please send us a detailed step-by-step description of what you do in the software before encountering the issue.
Please, make a screen recording of the whole editing process. You can use Monosnap to record your screen: https://monosnap.com/welcome
If the issue occurs when you're working on an image, send us the image file. Here's how:
- Visit https://wetransfer.com/
- If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
- Click Add your files.
- Select the file(s) on your computer.
- After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
- In Send As select Link.
- Click Transfer.
- After the files have finished uploading, click Copy Link and send it to support@skylum.com
Looking forward to hearing from you.
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Hi Mark,
Please provide us with the original files you were working with as well as the screen recording of your editing process - we will surely look into the issue for you.
You can use Monosnap to record your screen: https://monosnap.com/welcome
You may send the video and the files via WeTransfer - https://wetransfer.com/ to support@skylum.com
For detailed instruction on how to use WeTransfer, please, refer to Helena's post above.
Hope to hear from you soon.
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