Luminar 3 is completely Unusable

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john mottola

Have been really trying to give Luminar 3 a chance, but its so slow to open, slow every move of the slider, and today, I'd thought of using different blending modes on a texture and it just would not stay ant the mode I picked. then is shifted back to the Library while II was adjusting sliders. Very Frustrating. Really wanted to like Luminar 3, but its really become too much work. My computer is new running Windows 10, 32GB Ram and upgraded video card. Luminar 3 at this point should run flawlessly.

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  • Avatar
    Angela Andrieux

    Hi John,

    I'm very sorry to hear that you're having trouble with Luminar 3. We are working to improve the performance with each update.

    As for the shifting back to the library while adjusting sliders - we'd like to further investigate this issue. We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please email us at support@skylum.com with a detailed step-by-step description of what you do in the software before encountering the issue. You can also make a screen recording. You can use Monosnap to record your screen: https://monosnap.com/welcome

    If the issue occurs when you're working on an image, send us the image file. Here's how:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your email.

    In case the issue leads to a crash, send us event logs:

    1. Reproduce the issue.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your email.

    In order for us to directly track this issue, please send us your HID1 and HID2 codes:

    1. Download this application: https://www.dropbox.com/s/3pf15jdigd0mgt4/ViewHID.exe.zip?dl=0 
    2. Launch it.
    3. Copy the HID1 and HID2 codes from the application's window and send them to us.

    Looking forward to hearing from you.

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    EMMANUEL FIANDINO

    I have the same problem : 

     

    Hello. My Luminar software has serious problems: It closes without warning, is very slow, the software changes display format (it changes from the format with the side photos to mosaic mode). From the third photo record, it is stuck on the record. I can not use it. Yet I have a core i5 / 12GB / SSD evo 850 / Intel 4600HD graphics card. Do you have a solution to offer me because there, I can not use this software anymore

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    Maryna Skylum

    Hi Emmanuel,

    Please, contact us at support@skylum.com. We'll investigate the issue in a more detailed way.

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