Photos in folder but not showing in library
I have Photos in one of my library folders I can see them in the finder window but they are not showing up in the Luminar library. Do you have any idea why this might be?
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Just updated to 4.3.0 and have been experiencing the same problem when trying to add a folder to the Catalog/Library that I open. The folders and subfolders are greyed out with image contents of '0'.
I made a new Catalog and added a folder and this time the target folder and its contents loaded ok.
Seems to me that maybe there is a bug that is preventing adding folders to an existing Catalog established in a previous version. (Could also be related to my ignorance...)
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I can give you more context. I was editing an image and when I was done I copied the photo adjustments. In the left filmstrip I multi-selected the other photos and they disappeared. I thought I had accidentally thrown them in the trash, but that was not the case. I checked in the folder they were still there but now they were not showing up in the library.
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Please send us your catalog:
- Locate your Luminar Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
- Right-click the Luminar Catalog folder > click Compress and wait for the process to finish.
- Send us the .zip file you created in Step 2. We recommend a free service WeTransfer for that.
If you can recall, it would help us a lot if you could tell us which folders were added to your Luminar Catalog and where they were located: on an internal or external drive. You can make a screenshot of the filesystem, for example.
A screen recording of the issue would be highly appreciated. Here's how to record your screen on Mac: https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac
Here's how you can send us the file with the recording:
- Visit https://wetransfer.com/
- If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
- Click Add your files.
- Select the file(s) on your computer.
- After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
- In Send As select Link.
- Click Transfer.
- After the files have finished uploading, click Copy Link and paste it to an email to support@skylum.com
Looking forward to hearing from you.
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Hi Berthold,
It looks like our support team resent their message to you two days ago. Can you confirm that it was received? If not, please email us at support@skylum.com using an alternate email address if possible.
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