I think your catalog backup process is broken

Follow

Tony Collins

• March 07, 2019 06:46

Your backup system is broken. When I use opt key open method - I have to race to select a backup to restore before L3 starts "updating image gallery". If I don't win, it is not possible to select a backup. If I do win, L3 still won't start even when I select a backup from when I know it was OK. I suspect L3 is not restoring the backup even when I manage to select one.

Has been reported to support.

2

• 

  Ken Korman

  • March 07, 2019 07:28

  Tony, No doubt, the backup system is broke. Since I started trashing the backup folder after closing Luminar, I no longer experience crashes when launching. And so far, I have not lost any edits. I believe the backup system is the main culprit, though there are other issues probably not related. Anyway, I would like the option to disable backup in preferences.

  1

  Comment actions Permalink
• 

  Vereslavska Anna Veres

  • March 07, 2019 13:36

  Hi Tony,

  Please contact us at http://www.skylum.com/support so we could investigate the issue in a more scrupulous way. 

  0

  Comment actions Permalink
• 

  Tony Collins

  • March 07, 2019 14:37

  As stated in my post, I already have. 

  0

  Comment actions Permalink
• 

  Angela Andrieux

  • March 07, 2019 19:01

  Thanks, Tony. Someone from our tech team will be in touch as soon as possible.

  0

  Comment actions Permalink
• 

  Reinhard Temmel

  • March 28, 2019 10:17

  Hi,

  as I moved the backup from the catalogue-folder in a separate backup-folder I have no further problems. Now I can also start Luminar by holding the alt/opt key to choose from the automatically stored  backups (before it crashed every time). I see the problem in the backup system.

  Although I have to mention that I lost at least 2 hours of work to figure that out and am a bit frustrated :-(((

  0

  Comment actions Permalink

Please sign in to leave a comment.