Aurora 2019 Crashed on bulk import

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5 comments

  • Avatar
    Angela Andrieux

    Hi Neil,

    I'm sorry to hear that you're having trouble with Aurora's batch processing. There is no limit to the number of batched photos, but performance can vary based on your computer's specifications.

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs, otherwise it would be quite difficult to troubleshoot it. Please email us at support@skylum.com a detailed step-by-step description of what you do in the software before encountering the issue. You can also make a screen recording. You can use Monosnap to record your screen: https://monosnap.com/welcome

    If the issue occurs when you're working on an image, send us the image file. Here's how:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into the reply to this email.

    In case the issue leads to a crash, send us event logs:

    1. Reproduce the issue.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries  and click Save Selected Events.
    9. Name the file, save it, and attach it to your reply to this email.

    Finally, attach Aurora logs:

    1. Press the Windows logo key + R.
    2. Type %appdata%\Aurora HDR 2019\mipl\logs in the dialog box that opens and hit Enter on your keyboard.
    3. Send us the contents of the folder that opens.

    Looking forward to hearing from you.

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  • Avatar
    Neil Mcfarlane

    Hiya, thanks for the reply :-)

    Specs should be fine, i7-8570h, 16gb ddr4, Nvidia 1050i 4gb graphics, 512gb ssd, 1tb sata, running on windows 10 though which is pretty crappy. Will have another go later on today, may have just been unlucky....

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  • Avatar
    Vereslavska Anna Veres

    Hi Neil,

    Please email us at support@skylum.com with all the information requested. 

    Thank you for your cooperation. 

     

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  • Avatar
    Neil Mcfarlane

    It worked this time, I waited longer for the images to import, it takes quite a long time eh? I think that was the problem, usually I just select files and hit run, it seems I need to wait for them to load before starting them off? It took over an hour to complete the whole process. I've just done a test run on a set of 29 brackets, it took 7.23 minutes using current software and 17.47 mins using Aurora, that's quite a big difference! Will play around with it and decide, I may get it to use on some of my work but I don't think I'd be able to use it full time, it would add an hour or more to my day...

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  • Avatar
    Angela Andrieux

    Hi Neil,

    I'm glad that it worked the second time, although slow. Did you apply a particular preset to your processed batch?

    Please let us know if you encounter the problem again and we'll investigate further.

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