Get things right first
Why don't Skylum get existing products right before bringing out newer products. There is a problem with Aurora for Windows which prevents me from using it, and the developers have bee 'looking at it ' for about 2 months now. In that time I now see two more products come out. I for one will certainly not be investing any more of my money with Skylum until all of the existing products are working as they are advertised to do
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In order for us to verify this, could you please send us event logs:
- Try to start Aurora HDR 2019.
- Press the Windows logo key + R.
- Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
- Click Application in the directory tree.
- In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
- Hold CTRL and click your left mouse button on each entry to select them both.
- Right-click on any of the two selected entries and click Save Selected Events.
- Name the file, save it, and send it to us at support@skylum.com.
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