Batch processing causes aurora to quit every time

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3 comments

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    Leila Evans

    Hi Alex,

    • Please ensure that your computer meets the system requirements posted here (click this text to open link).
    • Let us know your version of the app (start Aurora > click Help > About Aurora).
    • If there are any updates for your Windows, install them.
    • Ensure that you have NET Framework 4.7.2. Download it here (click this text to open link).
    • Ensure that you have C++ 2013. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it. 
    • Ensure that you have Visual C++ 2015. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.

    In case the steps above didn't help:

    • Press the Windows logo key + R.
    • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
    • In the window that opens, make sure you have System Summary highlighted on the left.
    • Click File > Export.
    • Type the name of the file and save it somewhere where you can easily find it
      and attach this text file to your email to support@skylum.com

     

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    Wayne Capald

    Hey Alex I've got the same problem, and I also have fringing with JPEGS. Calls for help have been ongoing now for almost a month, I don't think they have co-ordinated support at Skylum. Just back and to with no progress, poorest I've seen when dealing with a company with over 150 employees.

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    Anna Veres

    Hi Wayne, 

    I am sorry for the inconvenience and misunderstanding. We have tested and investigated your case. 

    We have already emailed you regarding the issue you experienced. Please check your mail. 

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