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24 comments

  • Avatar
    Angela Andrieux

    Hi Graham,

    Try the following steps to get Luminar up and running:

    1. Make sure Luminar is closed.
    2. Locate your Luminar Catalog folder. The default location is C:\Users\%username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
    3. Rename the Luminar Catalog folder. Choose any name you like. Don't remove this folder.
    4. Press the Windows logo key + R.
    5. Type %appdata%\Luminar 3 in the dialog box that opens and press Enter on your keyboard.
    6. In the folder that opens, locate the file named StateSettings.xml and send it to us at support@skylum.com.
    7. Next, remove Luminar 3 folder you opened in Step 5. Please note that this will remove your user looks and workspaces, so back up the folder into the safe location before removing it if necessary. You can then put your looks and workspaces back later.
    8. Start Luminar. It will ask you to complete the initial setup. While performing the setup, leave the location of the catalog at the default.
    9. When Luminar has loaded, click File > Catalog > Open > navigate inside the folder you renamed in Step 3 > double-click Luminar Catalog.catalog file. Your previous catalog should load.

    Please note: File > Catalog > Open is for opening catalog files, not photos. If you try to open a photo like this, you will receive a Database Opening Failed error.

    How to load photos in Luminar 3: https://skylum.com/luminar/user-guides/chapter-8-loading-images

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  • Avatar
    Graham Remington

    it doesn't work , what do I do now ?

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  • Avatar
    Angela Andrieux

    Hi Graham,

    I'm sorry to hear that! Please contact our support team at www.skylum.com/support and include a link to this forum thread in your message. One of our techs will be in touch with further instructions.

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  • Avatar
    Graham Remington

    Do I load raw photos on my back up on my desktop to load on Luminar 3 or where do I do this on Windows 10 pro.

    When finish editing do I have to export them ? and can I do it again to edit if I have to ?

     

    Graham  Remington

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  • Avatar
    Angela Andrieux

    Hi Graham,

    You can load images into Luminar from a variety of locations including external drives, your desktop, etc. Here are instructions: https://skylum.com/luminar/user-guides/chapter-8-loading-images

    When you finish editing your changes/edits are stored in the Luminar catalog. If you'd like to share your images online, print them, email, etc. you can export the image with those changes to common image formats such as JPG, TIFF, etc. Here are instructions: https://skylum.com/luminar/user-guides/chapter-19-exporting-an-image

    Please let me know if you have any additional questions or if I can further clarify anything.

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  • Avatar
    Graham Remington

    Hi Angela,

    Can I import photos from my backup folder ? 

    can I keep photos haven't finish editing in Luminar 3 and next day do more editing ?

    I am having trouble understanding to move photos to folder in Luminar 3 , can you please send a video on all of these things

    I have mention ?

     

    Graham Remington 

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  • Avatar
    Angela Andrieux

    Hi Graham,

    Which backup folder are you referring to? If it is a folder on your hard drive, then yes, you can import the photos into Luminar.

    Luminar 3's library allows you to pick up your editing where you left off the last time you used the software.

    This video should be helpful: https://www.youtube.com/watch?v=EtEaxFB76qw&t=0s&list=PLQlozenYb0jDyWg5lFB3S_aK5QL4ZW5rU&index=17

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  • Avatar
    Graham Remington

    THIS PROBLEM CAME BACK AGAIN DATABASE OPENING FAILDED.

    WHEN I PRESS +R THIS WHAT I GET BACK.

    <?xml version="1.0" encoding="UTF-8"?>

    -<DAMStateSettings xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">

    <SelectedDocumentGuid>F3ACE6B9-D497-4474-83A5-AFA5942AD56A</SelectedDocumentGuid>

    <SelectedNodeId>1_1803</SelectedNodeId>

    <MaxImportsCountToShow>10</MaxImportsCountToShow>

    <MinIntervalBetweenImportsMinutes>60</MinIntervalBetweenImportsMinutes>

    <SelectedRightPanelView>Library</SelectedRightPanelView>

    <SelectedMode>Gallery</SelectedMode>

    <RightPanelWidth>278</RightPanelWidth>

    <CatalogPath>C:\Users\mines\Documents\desktop.ini</CatalogPath>

    <CachePollingInterval>00:00:15</CachePollingInterval>

    <RAMCacheSizeMb>512</RAMCacheSizeMb>

    <SumPreviewSizeMb>1000</SumPreviewSizeMb>


    -<PreviewSizes>


    -<KeysAndValues>

    <Key>Tiny</Key>

    <Value>120</Value>

    </KeysAndValues>


    -<KeysAndValues>

    <Key>Small</Key>

    <Value>300</Value>

    </KeysAndValues>


    -<KeysAndValues>

    <Key>Medium</Key>

    <Value>600</Value>

    </KeysAndValues>


    -<KeysAndValues>

    <Key>Large</Key>

    <Value>900</Value>

    </KeysAndValues>

    </PreviewSizes>


    -<PreviewCachePolicies>


    -<KeysAndValues>

    <Key>Tiny</Key>

    <Value>04:00:00</Value>

    </KeysAndValues>


    -<KeysAndValues>

    <Key>Small</Key>

    <Value>04:00:00</Value>

    </KeysAndValues>


    -<KeysAndValues>

    <Key>Medium</Key>

    <Value>04:00:00</Value>

    </KeysAndValues>


    -<KeysAndValues>

    <Key>Large</Key>

    <Value>04:00:00</Value>

    </KeysAndValues>

    </PreviewCachePolicies>

    <SuppressFullImageLoad>false</SuppressFullImageLoad>

    <PreviewQueueThreadsCount>2</PreviewQueueThreadsCount>

    <SelectedGalleryItemHeight>Medium</SelectedGalleryItemHeight>


    -<RecentCatalogs>

    <string>C:\Users\mines\Desktop\Backup\Raw photos from philippines 8-08-2018\DSC_9481.NEF</string>

    <string>C:\Users\mines\Documents\desktop.ini</string>

    </RecentCatalogs>

    <NodesSortSettings/>

    <IsFirstLaunch>false</IsFirstLaunch>

    <ProfilePerformance>false</ProfilePerformance>

    </DAMStateSettings>

    IF YOU CANNOT HELP SEND ME A NEW LUMINAR 3 ON MY EMAIL 

    GRAHAM

     

     

    Graham Remington

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  • Avatar
    Vereslavska Anna Veres

    Hi Graham,

    Please note that Luminar 3 doesn't literally create the copies of your images and store them in the backups. 

    Backups are created in order to avoid losing your edits. 

    If you need to restore the images from your Backups please follow the steps below:

     

    • Make sure Luminar is closed.
    • Navigate to where your catalog is stored.
    • Locate the Backups folder in the catalog and open it.
    • In the Backups folder, select a file that has been created prior to when you encountered the issue with the library and copy the file somewhere where you can easily access it.
    • Rename the file you just copied by adding the following after the file name (omit quotes): '.luminar'.
    • Start Luminar.
    • Click File > Catalog > Open > point Luminar to the file from Step 5.

     

     

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  • Avatar
    Graham Remington

    I mean I have a back up folder on my desktop , will that work or do I transfer to photo cloud all my raw images on windows 10 pro ?

     

     

    Graham Remington

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  • Avatar
    Graham Remington

    hi , can I transfer raw files in iCloud photos and click open in Luminar 3 in windows 10 pro , will that work ?

     

    2ND email

     

    Graham Remington

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  • Avatar
    Angela Andrieux

    Hi Graham,

    Is the backup folder on your desktop simply for storing copies of your images or are you referring to the Luminar backup, which backs up all of your edits (but not the photos themselves)?

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  • Avatar
    Graham Remington

    yes the photos and raw photos on my back up on my desk top but separate folders

     

     

    Graham  

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  • Avatar
    Maryna Skylum

    If I understand you correctly, for editing separate photos, you can use the Quick Edit option.

    Learn more here: https://skylum.com/luminar/user-guides/chapter-8-opening-photos-for-quick-edit

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  • Avatar
    Graham Remington

    No , I mean do I have to use external hard drive which I connect to my desktop ?

     

    Is luminar 3 same as light room where you can load photos from your desk top ?

     

    Graham Remington

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  • Avatar
    Angela Andrieux

    Hi Graham,

    Yes, you can load photos from your desktop if that is where you store them.

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  • Avatar
    Graham Remington

    Hi,

     

    When I load raw images in Luminar 3 can I go back and edit more again ?

    Is light room the same as Luminar 3 ? 

     

    Graham Remington

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  • Avatar
    Angela Andrieux

    Hi Graham,

    Yes, you can go back and edit your images more, or step back to previous edits within Luminar 3 in a similar manner to Lightroom.

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  • Avatar
    Graham Remington

    Hi Angela

    Ok I will give this ago now and thank you very much for your help .

    Is it ok to get back to you if I need help ?

     

    Graham Remington

     

    God bless you 

    thanks

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  • Avatar
    Kirk Osborn

    You can always contact us via https://skylum.com/support and we will gladly help you.

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  • Avatar
    Graham Remington

    I Press windows logo key +R

    This is what happens

    <?xml version="1.0" encoding="UTF-8"?>

    -<DAMStateSettings xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">

    <SelectedDocumentGuid>F3ACE6B9-D497-4474-83A5-AFA5942AD56A</SelectedDocumentGuid>

    <SelectedNodeId>1_1803</SelectedNodeId>

    <MaxImportsCountToShow>10</MaxImportsCountToShow>

    <MinIntervalBetweenImportsMinutes>60</MinIntervalBetweenImportsMinutes>

    <SelectedRightPanelView>Library</SelectedRightPanelView>

    <SelectedMode>Gallery</SelectedMode>

    <RightPanelWidth>278</RightPanelWidth>

    <CatalogPath>C:\Users\mines\Documents\desktop.ini</CatalogPath>

    <CachePollingInterval>00:00:15</CachePollingInterval>

    <RAMCacheSizeMb>512</RAMCacheSizeMb>

    <SumPreviewSizeMb>1000</SumPreviewSizeMb>


    -<PreviewSizes>


    -<KeysAndValues>

    <Key>Tiny</Key>

    <Value>120</Value>

    </KeysAndValues>


    -<KeysAndValues>

    <Key>Small</Key>

    <Value>300</Value>

    </KeysAndValues>


    -<KeysAndValues>

    <Key>Medium</Key>

    <Value>600</Value>

    </KeysAndValues>


    -<KeysAndValues>

    <Key>Large</Key>

    <Value>900</Value>

    </KeysAndValues>

    </PreviewSizes>


    -<PreviewCachePolicies>


    -<KeysAndValues>

    <Key>Tiny</Key>

    <Value>04:00:00</Value>

    </KeysAndValues>


    -<KeysAndValues>

    <Key>Small</Key>

    <Value>04:00:00</Value>

    </KeysAndValues>


    -<KeysAndValues>

    <Key>Medium</Key>

    <Value>04:00:00</Value>

    </KeysAndValues>


    -<KeysAndValues>

    <Key>Large</Key>

    <Value>04:00:00</Value>

    </KeysAndValues>

    </PreviewCachePolicies>

    <SuppressFullImageLoad>false</SuppressFullImageLoad>

    <PreviewQueueThreadsCount>2</PreviewQueueThreadsCount>

    <SelectedGalleryItemHeight>Medium</SelectedGalleryItemHeight>


    -<RecentCatalogs>

    <string>C:\Users\mines\Desktop\Backup\Raw photos from philippines 8-08-2018\DSC_9481.NEF</string>

    <string>C:\Users\mines\Documents\desktop.ini</string>

    </RecentCatalogs>

    <NodesSortSettings/>

    <IsFirstLaunch>false</IsFirstLaunch>

    <ProfilePerformance>false</ProfilePerformance>

    </DAMStateSettings>

     

    Please give write information , not like the other person, I am trying get Luminar 3 up and running again , 2nd time Database opening failed . Can you please help me ?

     

    Graham remington

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  • Avatar
    Vereslavska Anna Veres

    Hi Graham,

    We have already sent the instructions to your email.

    Please check it out. 

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  • Avatar
    Graham Remington

    I AM NOT HAPPY THE WAY YOU SEND ME AN EMAIL .

    PLEASE HAVE SOME UNDERSTANDING.

    GRAHAM

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  • Avatar
    Maryna Skylum

    Hi Graham,

    The problem appeared because instead of choosing a catalog, you chose a file http://prntscr.com/n24qih 

    Please note: File > Catalog > Open is for opening catalog files, not photos or other files. If you try to open a photo like this, you will receive a Database Opening Failed error.

    Please, carefully follow the steps again to get Luminar up and running:

    1. Make sure Luminar is closed.
    2. Locate your Luminar Catalog folder. The default location is C:\Users\%username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
    3. Rename the Luminar Catalog folder. Choose any name you like. Don't remove this folder.
    4. Press the Windows logo key + R.
    5. Type %appdata%\Luminar 3 in the dialog box that opens and press Enter on your keyboard.
    6. Next, remove Luminar 3 folder you opened in Step 5. Please note that this will remove your user looks and workspaces, so back up the folder into the safe location before removing it if necessary. You can then put your looks and workspaces back later.
    7. Start Luminar. It will ask you to complete the initial setup. While performing the setup, leave the location of the catalog at the default.
    8. When Luminar has loaded, click File > Catalog > Open > navigate inside the folder you renamed in Step 3 > double-click Luminar Catalog.catalog file. Your previous catalog should load.

    How to load photos in Luminar 3: https://skylum.com/luminar/user-guides/chapter-8-loading-images 

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