We want to know your thoughts. Aurora HDR Survey

Pinned

Follow

Richard Harrington

• March 06, 2019 14:32

Hello, we have a short survey to help us understand better how you're using Aurora HDR.

The survey takes 4-5 minutes to complete and will really help us improve the product.  There are a few optional questions at the end where you can share requests as well.

https://www.surveymonkey.com/r/AuroraHDRFeedback

As a thank you, we're offering three $100 Amazon or B&H Gift cards as prizes.  Just complete the survey for a chance to win.

Thank you and we look forward to your feedback.

-Rich Harrington

0

• 

  Duc Vu Anh

  • March 16, 2019 12:25

  We need the Aurora 2019 update that support Nikon Z6/Z7 raw file :( Tks much

  2

  Permalink
• 

  Chris Mockett

  • March 16, 2019 13:26

  we need support for Xt3 raw files

   

  0

  Permalink
• 

  Anastasia Davis

  • March 16, 2019 16:13

  Hey guys! Thanks for your feedback. We are working so to add new these models support in the next update :)

  0

  Permalink
• 

  Moortgat Leo

  • March 19, 2019 14:39

  tried aurora for several days, keeps crashing on win10.
  crashes when generating HDR preview, or if the HDR worked, it crashed when saving/exporting.
  a pitty :-( beacause it looked promising

   

  0

  Permalink
• 

  Angela Andrieux

  • March 19, 2019 16:09

  Hi Moortgat,

  I'm very sorry to hear that! Please contact us at www.skylum.com/support and we'll investigate the issue. If your trial has already ended we can reset it for you so you have ample time to test.

  0

  Permalink
• 

  Moortgat Leo

  • March 20, 2019 06:44

  @angela just contacted technical support via the link you gave

   

   

  0

  Permalink
• 

  Max Greco

  • March 23, 2019 22:37

  @Angela, with the greatest respect, I'm slowly losing any hope to own a copy of Aurora HDR that does not crash.

  Please correct me if I am wrong but problems related to crashes have been reported at least 6 months ago. Nothing has been done to fix the bug(s) that make Aurora crash when it opens native files containing crop and/or rotation. By now, technical support should have an encyclopaedia of cases.

  I hope to see a fix in the near future but if I'm not holding my breath.

  0

  Permalink
• 

  Maryna Skylum

  • March 24, 2019 11:59

  We suspect that the issue has something to do with the Windows update.

   In order for us to verify this, could you please send us event logs:

  1. Try to start Aurora HDR 2019.
  2. Press the Windows logo key + R.
  3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
  4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
  5. Click Application in the directory tree. 
  6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
  7. Hold CTRL and click your left mouse button on each entry to select them both.
  8. Right-click on any of the two selected entries  and click Save Selected Events.
  9. Name the file, save it, and send it to us at support@skylum.com.

  0

  Permalink
• 

  Duc Vu Anh

  • April 01, 2019 07:29

  it has been a month and no news about the update of Aurora 2019? What the point to ask for feedback? No time, deadline mentioned? 

  -1

  Permalink

Please sign in to leave a comment.