We want to know your thoughts. Aurora HDR Survey
Pinned
Hello, we have a short survey to help us understand better how you're using Aurora HDR.
The survey takes 4-5 minutes to complete and will really help us improve the product. There are a few optional questions at the end where you can share requests as well.
https://www.surveymonkey.com/r/AuroraHDRFeedback
As a thank you, we're offering three $100 Amazon or B&H Gift cards as prizes. Just complete the survey for a chance to win.
Thank you and we look forward to your feedback.
-Rich Harrington
-
Hi Moortgat,
I'm very sorry to hear that! Please contact us at www.skylum.com/support and we'll investigate the issue. If your trial has already ended we can reset it for you so you have ample time to test.
-
@Angela, with the greatest respect, I'm slowly losing any hope to own a copy of Aurora HDR that does not crash.
Please correct me if I am wrong but problems related to crashes have been reported at least 6 months ago. Nothing has been done to fix the bug(s) that make Aurora crash when it opens native files containing crop and/or rotation. By now, technical support should have an encyclopaedia of cases.
I hope to see a fix in the near future but if I'm not holding my breath.
-
We suspect that the issue has something to do with the Windows update.
In order for us to verify this, could you please send us event logs:
- Try to start Aurora HDR 2019.
- Press the Windows logo key + R.
- Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
- Click Application in the directory tree.
- In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
- Hold CTRL and click your left mouse button on each entry to select them both.
- Right-click on any of the two selected entries and click Save Selected Events.
- Name the file, save it, and send it to us at support@skylum.com.
-
Hello
It seems that Aurora 2019 for Windows has not some (minor fonctions) items .... which are avaible for Mac
I realise that when looking at Serge Ramelli video Tutoriel
Exemple : When you search for Black/white point if you press on Alt you have the display of a white window showing the black/white areas ....... That is not avaible for Windows ...... and for a few others minor items it is the same
Even if theese differences are minor , it is not pleasant for Windows users
Thank you for your attention
-
Hello
Same subjet : Aurora 2019 on Window 10 and some missing fonctions compare to Mac
Also I notice ( through a tuto of Abba Shapiro ....I suppose he is on Mac)) that for "adjustable gradient" the fonction "start orientation" is not avaible in the easy way ...... I mean 3 lignes appearing on the image ... very easy to manage (like in LR)
I have "orientation" and under 3 options :
Fusionner / Horizontalshift / Rotation ......Of course it comes to the same but in a very difficult and inconfortable way
Really it's very unpleasant to see video tutoriel (made on mac) and realise that because on Windows some fonctions are not avaible
I hope Skylum will correct that unfair situation
-
If you haven't figured it out, the next update is Aurora 2020.
2019 version was October 2018. There were no updates that I saw.
Assuming 2020 version is in October, that's only a little over a month away.
They are very good at blowing the customer off.
Decent product but with no support, it's pretty much dead. Shame.
Please sign in to leave a comment.
Comments
17 comments