Aurora 2019 Crash On Bootup

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Alan Jackson

• February 15, 2019 11:38

When will the 'fix' for Aurora 2019 be forthcoming?. The problem has been known about for a few weeks now since Micro$$oft updated Windows 10

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  Leila Evans

  • February 15, 2019 15:23

  Hi Alan - Sorry about that, but I'm afraid there's no ETA for the next update. Stay tuned!

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  Alan Jackson

  • February 15, 2019 15:51

  Could we please have consistent answers on this please, I was told recently that it was available for US, Canada and Australia straight away, and the rest of use 'shortly'..so is it shortly or no ETA. If it is no ETA then why say it would be available shortly. It must be over 3 weeks that I have been unable to use this application!!!

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  Anastasia Davis

  • February 16, 2019 09:51

  Hi Alan! I am sorry for the confusion. The update you are talking about is referred to Luminar update, not the Aurora HDR one. This way, my colleague Leila said everything correctly. I am afraid we don't know the update date for Aurora HDR yet.

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  Alan Jackson

  • February 16, 2019 10:00

  The email conversation that I had definitely related to Aurora after Microsoft patched Windows 10. I was told that the developers were working on if and the fix would be available as soon as possible (3 weeks ago). You then sent out an email re an updated Aurora which you said that it was only available in the US Canada and Australia. In all of my emails there was previous reference to Aurora not Luminar. Are you saying that you sent a fix for Luminar that was bug ridden?

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  Angela Andrieux

  • February 19, 2019 00:36

  Hi Alan,

  I'm very sorry for the confusion. As my colleagues said - the update coming out this week (and that was released as a soft launch recently to selected countries) is for Luminar, not Aurora.

  If you received an email that indicated otherwise, please forward it to support@skylum.com so we can correct any misinformation that may have been sent.

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  Alan Jackson

  • February 19, 2019 09:08

  I am on vacation this week, so I will send you the correspondence when I get back on Sunday

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  Alan Jackson

  • March 09, 2019 10:26

  Is there an update on this yet please? I sent the email as requested some 2 weeks ago

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  Angela Andrieux

  • March 11, 2019 17:25

  Hi Alan,

  I don't have an ETA for the Aurora update yet. I'll check with our support team and verify that they received your message. Again, we apologize if there was a miscommunication.

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  Hugo Guzmán

  • May 09, 2019 03:23

   

  Aurora 2019 keeps crashing after beginning to save the merge. I had a similar problem with Luminar 3.  In both cases I am using the 2018 software because Skylum staff is lacking, in my opinion.  For me, time is money, I'm not on a salary like them.

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  Vereslavska Anna Veres

  • May 09, 2019 08:47

  Hi Hugo,

  I am sorry for the inconvenience.

  Please contact us at http://www.skylum.com/support so we could assist you in a better way.

   

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