Can't start Aurora HDR 2019 - "Error parsing" messages
Answered
I see a bunch of "Error parsing" messages appearing one after the other.
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Hi Oosman,
- Please ensure that your computer meets the system requirements posted here (click this text to open link).
- Let us know your version of the app (start Aurora > click Help > About Aurora).
- If there are any updates for your Windows, install them.
- Ensure that you have NET Framework 4.7.2. Download it here (click this text to open link).
- Ensure that you have C++ 2013. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.
- Ensure that you have Visual C++ 2015. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.
In case the steps above didn't help:
- Press the Windows logo key + R.
- Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens, make sure you have System Summary highlighted on the left.
- Click File > Export.
- Type the name of the file and save it somewhere where you can easily find it
and attach this text file to an email to support@skylum.com.
Looking forward to hearing from you.
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Hi Angela. I'm having the same problem. Several windows with the same errors. I've tried Aurora 2018 and Aurora 2019 and same error.
My system exceed by far the requirements.
I got installed (and active) .NET Frameworks 3.5 and 4.8 (that means, 4.7.2 requirements are fulfilled)
I got C++ and Visual C++ installed in all the possible versions.
I did everything, google it, and still.What's going on here? Any other idea? Thanks!
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Hi Pandoramics,
Please reach out to us at www.skylum.com/support so our techs can investigate. Thanks in advance!
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