An "old problem", occurring after I exchanged my C: HDD with an SSD (cloned) and adding a new internal SATA HDD. NO other changes, no driver upgrades or downgrades - just changed the drive configuration.
Problem occurs with 3.0.1 AND 3.0.2!
Support was of NO help at all, just the typical hints like reinstalling, erasing the Catalog files, cleaning the registry. I did countless reinstalls, tried forced deinstalling, cleaned the registry, tried everything I can think of - and I am quite imaginative. Nothing helped.
Support asked again and again and again for a problem description, totally ignored all the detailled descriptions in the eMail thread, just a little below their own answers.
As I suspected a connection with Luminars way of determining the number of installations (as I did a hardware change) or Luminar storing the drive configuration at the time of it's initial installation (but never erasing or updating it), I asked for a new activation key for trying - ignored.
I also asked to forward the problem to some more tech-savvy staff - ignored.
There also another thread dealing with this problem: https://community.skylum.com/hc/en-us/community/posts/360041095512-Luminar-3-0-2-Update-No-thumbnails-for-edited-images
But there's no response of the Luminar team.
So here we go again ...
Hint: For displaying the screenshots in full size, right-click the picture, then choose the option to display the image in the context menu popping up.
Clean start after reinstalling Luminar once again, new Catalog built, Catalog creation went quite fast.
Note the first picture (Huawei photo) displayed twice - while the tree structure shows just 1 picture in that folder. Plus, tree structure shows 61 pictures in two folders overall, but total photo count is 62.
Then I edited a picture, just removed a filter
All Catalog is black.
If I try to edit a picture, it opens but all controls are greyed out:
Note the film strip on the left side also showing all black.
Note: Screenshot taken after editing the second picture, thus three "edited" symbols (did I really edit THREE pictures? Not sure ...) at the filmstrip pictures - this is NO fault.
The whole Catalog gets rebuild, far slower than after the initial start. Takes quite a while.
Finished - previously edited picture is black.
I try to edit another picture, return to the Catalog:
Same as after the first edit. All pitch black.
Now even more pictures are black - not just the two photos I edited.
I edit a third picture, return to the Catalog:
ZERO photos, all gone.
Note Luminar shows the correct number of photos in the subfolder (60 + 1), but shows the wrong number (62) in the parent folder - and 0 photos in the Catalog panel.
- It is not possible to remove edits previously done, by right-clicking the picture in the Catalog and choosing the option to remove all edits. Luminar just ignores that, picture remains in the "edited" state.
- In the Catalog, some pictures are blurred, while others display sharply.
- Some pictures open for editing, but are displayed with a low resolution - it's like Luminar opening the thumbnail for editing, not the picture file itself.
I hoped for 3.0.2 solving that problem, unfortunately, it didn't.
Any idea, Skylum ?
And PLEASE don't point me to your support again - the guys don't know much, the guys are not willing to read the problem descriptions, ignore every suggestion to try.
As this fault renders Luminar completely useless (because I need to erase the full Catalog after editing just one single picture, losing all my edits), I slowly (but steadily) start getting mad. ;)
And just in case you wish to know how that ugly red infrared pictures look like after a real quick editing with Luminar:
That's why I'd really love to use Luminar in the future.
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