Luminar 3.0.2 update

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26 comments

  • Avatar
    Kirk Osborn

    The update will be released within the next 4 days. Stay tuned. 

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    Brian Adriano

    Same here. I'm in California (San Diego area) and whenever I Check for Updates in the app it still says "Luminar 3 3.0.1(1610) is currently the newest version available.

     

    Can you just release a direct link to the update, just like how 3.0.1 was?

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    Gary Sibio

    I just checked 10 minutes ago - it's Feb 11th here in Chicago - and nothing about any update.

    Gary

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    Maryna Skylum

    Hi Gary,

    This week, we plan to launch a new Luminar update.

    We had initially planned to release it on February 12, but our team discovered some critical issues last week and was fixing them over the weekend.
    As of today, we’ve fixed 3 out of the 4 issues we discovered.

    But we’ve decided to take a few extra days to fix the remaining issue and double-check everything.

    So there’s a slight delay with the update, but we still aim to deliver it to you this week.

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    Peter Osswald

    Okay, we have to accept that.

    I have some pictures to edit. Last year, I waited with my work for the update to Luminar 3, then I waited for the bugfix, then for the new version announced for the end of January .....

    I am not a professional photographer but I would really like to have a running version now.

    Yours sincerely
    Peter

     

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    Rob Strower

    @Maryna

    thank you for the information. I assume Luminar 3 and the old 3.0.2 we installed already will be updated to the actual version then.

    All the best,

    Robin

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    Jörn Reppenhagen

    Kirk, Maryna: But PLEASE don't forget correcting this deadly bug: https://community.skylum.com/hc/en-us/community/posts/360041724432-FATAL-fault-Catalog-destroyed-thumbnails-black-no-editing-possible

    This is not just a nuisance; it renders Luminar 3 totally unusable.

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    Leon Backland

    Kirk / Maryna,

    Please specify the version number that will be released this week (however your CEO says, "...we aim to deliver it to you by the end of next week.")

    Australia and Canada received 3.0.2 last week, which I'm assuming is the same version that you planned to release on Feb 12 for the rest of the world. Now that the global release of 3.0.2 is being delayed to Feb 22 (according to your CEO), will it be a new version (3.0.3) or just a new build of 3.0.2?

    // Confused in Canada

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    Rob Strower

    +1

    // Confused in Germany

     

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    Rodolfo Borner

    That's what I got by mail today (Switzerland):

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    Gary Sibio

    <sigh>

    Gary

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    Kim Austin

    Got an email from the CEO today, as I figure most did as well:

    "...As of today, we’ve fixed 3 out of the 4 issues we discovered. But we’ve decided to take a few extra days to fix the remaining issue and double-check everything. So there’s a slight delay with the update, but we aim to deliver it to you by the end of next week."

    So much for a late Jan/early Feb update for all. Now there will be an upgrade to the upgrade.  SMH

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    Kim Austin

    Think of it this way. We found heaps more issues, which is why Skylum decided to do an update to the update. You should be thanking us. 😀🌴

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    Gary Sibio

    Kim Austin,

    Did Skylum pay you for doing their work for them? They should.

    Gary

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    Kim Austin

    @ Gary Sibio: Too right mate -- I should send an invoice.  Rather payment than free software. LOL

     

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    Jörn Reppenhagen

    I also got that note.

    This proves it to be utmost personal.

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    Jörn Reppenhagen

    But Mike:

    Quote: "All those folks that got the early release GOT Punked. Test rats."

    Nah, I guess it's okay that way.

    As a former programmer, I really know it's just impossible to make a software run with all possible configurations.
    Thus I regard what they did (first provide the update for a smaller group, Australia and Canada as far as I know - I also grabbed it although I am in Germany) a solid approach.
    That way, they're able to solve problems caused by "foreign" system configurations before releasing the 3.0.2 bug fix (better call it that way) for the full audience. Hey, they just cannot own every system on earth for local testing.

    By the way: Bug fix didn't solve my problem (https://community.skylum.com/hc/en-us/community/posts/360041724432-FATAL-fault-Catalog-destroyed-thumbnails-black-no-editing-possible), rendering Luminar 3 completely useless after exchanging a drive and adding another one.
    So pulling back that bug fix just gave me a tiny fracture of an utmost minor hope for them caring about that. ;)

    Hope dies last.

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    Rob Strower

     

    Quote Jörn

    "So pulling back that bug fix just gave me a tiny fracture of an utmost minor hope for them caring about that. ;)"

    +1

    Well said. I second that.

     

    All the best,

    Robin

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    Andreas Schuetz

    I live in Germany and I also got the following e-Mail yesterday from Skylum:

    Next week, we plan to launch a new Luminar update. We had initially planned to release it on February 12, but our team discovered some critical issues last week and was fixing them over the weekend.

    As of today, we’ve fixed 3 out of the 4 issues we discovered. But we’ve decided to take a few extra days to fix the remaining issue and double-check everything. So there’s a slight delay with the update, but we aim to deliver it to you by the end of next week.

    I wanted to send you this personal note and apologize for the delay. The new version of Luminar brings many essential performance improvements. Our team is working hard to deliver a quality result, and I believe you won’t be disappointed.

    When the new version ships, we’ll send a separate email and share the news via Skylum social channels.

    We have more Luminar, Aurora HDR, and Photolemur updates scheduled for spring. So make sure you follow Skylum on Instagram, YouTube, and Facebook.

    I wish you a fantastic day.
    As always, reach out to us if you have any questions

     

    Andreas

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    Jörn Reppenhagen

    So you also got this highly personal note.

    This might explain why recently nobody at Skylum reacts on fault reports.

    They surely need all the team's capacity for typing each single personal note by hand.

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    Jörn Reppenhagen

    Also note, they PLAN to launch an update.

    Which doesn't necessarily mean they actually do.

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    Colin Grant

    That limited release was a good idea (if it was a planned idea rather than a knee jerk reaction) that was poorly managed, as everything is with Skylum. It is usual to tell users they are testing a pre-release!

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    Andreas Schuetz

    I think I got this e-mail because I asked Skylum month ago to be a beta tester for luminar 3. I got an acknowledgement that I'm in the beta tester team, but I never got any beta version to test.

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    Colin Grant

    I got that email.

     

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    Walter Vaes

    After the update Luminar remains still slow and onworkable on Windows with Core i5.

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    Helena Carter

    Hello Walter,

    I'm terribly sorry for the inconveniences you're facing. Currently, we're collection information about some issues. We really hope for your cooperation on this matter.

    Please send us your catalog:

    1. Locate your Luminar Catalog folder. The default location is C:\Users\%username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
    2. Create a .zip file out of the Luminar Catalog folder. Click here if you need help with that.
    3. Send us the .zip file you created in Step 2. We recommend a free service WeTransfer for that.

    If you can recall, it would help us a lot if you could tell us which folders were added to your Luminar Catalog and where they were located: on an internal or external drive. You can make a screenshot of the filesystem, for example.

    If your copy of Luminar is crashing, please send us event logs. Also, please briefly describe what precedes the crashes.

    1. Cause the crash.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to the email to support@skylum.com

    We'll need the following information for troubleshooting:

    1. Download this application: https://www.dropbox.com/s/3pf15jdigd0mgt4/ViewHID.exe.zip?dl=0 
    2. Launch it.
    3. Copy the HID1 and HID2 codes from the application's window and send them to us.

    Please, send all of this information to support@skylum.com, they will reply to you as soon as possible.

    Thanks in advance and have a great day.

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