Luminar 3 3.0.2. Unusable - after editing one picture

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    Andrey Gubetskoff

    same here. Edited picture, exported, closed app. And then next time, when I open app, all filters right sidebar is greyed, so I cant edit. Sometimes switching between Library and Edit mode helps.. Damn, is it so hard to make simple functionality work like it should?

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    Angela Andrieux

    Hi Philipp and Audrey,

    I'm sorry that you're having trouble with the update! We need some additional information to investigate this issue. Please send the following to support@skylum.com along with a link to this thread:

    Please send us your catalog:

    1. Locate your Luminar Catalog folder. The default location is C:\Users\%username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
    2. Create a .zip file out of the Luminar Catalog folder. Click here if you need help with that.
    3. Send us the .zip file you created in Step 2. We recommend a free service WeTransfer for that.

    If you can recall, it would help us a lot if you could tell us which folders were added to your Luminar Catalog and where they were located: on an internal or external drive. You can make a screenshot of the filesystem, for example.

     

    If your copy of Luminar is crashing, please send us event logs. Also, please briefly describe what precedes the crashes.

    1. Cause the crash.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your reply to this email.

     

    We'll need the following information for troubleshooting:

    1. Download this application: https://www.dropbox.com/s/3pf15jdigd0mgt4/ViewHID.exe.zip?dl=0
    2. Launch it.
    3. Copy the HID1 and HID2 codes from the application's window and send them to us.
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