Dirty FIX for Luminar 3 not starting

Comments

3 comments

  • Avatar
    Alina Skylum

    Hi Erwin,

    Glad you found a solution. Thank you for sharing it with the community! If you have any other issues please let us know.

    0
    Comment actions Permalink
  • Avatar
    Erwin Kargl

    Hi Alina,

    I can reproduce this error/behavior.

    1. Open Luminar
    2. got to "All photos"
    3. scroll up and down and let Luminar create Thumbnails
    4. the longer Luminar creates Thumbnails, the longer it needs for the next to start
    5. and on some point (don´t know when) it has too much thumbnails and the next start is impossible and it starts not at all

    Please fix.

    Erwin

    0
    Comment actions Permalink
  • Avatar
    Anna Veres

    Hi Erwin, 

    Thank you for your cooperation. 

    Could you please let us know what is your hardware configuration?

    • Press the Windows logo key + R.
    • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
    • In the window that opens, make sure you have System Summary highlighted on the left.
    • Click File > Export.
    • Type the name of the file and save it somewhere where you can easily find it
      and attach this text file to the email to support. 

    In case the issue leads to a crash, send us event logs:

    1. Reproduce the issue.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your reply to this email.

    In order for us to directly track this issue, please send us your HID1 and HID2 codes:

    1. Download this application: https://www.dropbox.com/s/3pf15jdigd0mgt4/ViewHID.exe.zip?dl=0 
    2. Launch it.
    3. Copy the HID1 and HID2 codes from the application's window and send them to us.

    Please contact us at http://www.skylum.com/support so we could investigate the issue.

    Please also copy&paste the link to the forum thread into your email.  

    Looking forward to hearing from you.

     

    0
    Comment actions Permalink

Please sign in to leave a comment.