Will Luminar 3 EVER become usable?

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8 comments

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    Vance Zachary

    I am a Luminar user who just updated like you. The problem you describe shouldn't be happening. Please email Skylum right away. Be specific about what is happening. What do you mean you open a couple of images and then go to two or three folders? Are your images on a computer or on an external hard drive? Good luck!

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    Anders Jørgensen

    Open a couple of images as in double clicking on the Thumbnail in the program, to enlarge then in full size, swapping to another folder (within the program) and open a new image. After a couple of minutes the program stop responding. The Thumbnails go black or there are simply no images to be viewed in the folders when i open them. I don't really think i can be more specific than that.

    The only thing i can do is to restart Luminar. But within a few minutes  - same storry. Tried un-installing and re-installing already. No better!!

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    Peter Murray

    I also updated today and found as far as I am concerned I am getting the same problems 100% of the time with black screen and having to exit L3 and restarting so that I can edit another photo. At least with 3.0.1 as long as I did not use AI enhancement I only had black screen on about 10% of the time.

    I will submit a full account of what is happening to Skylum very soon.

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    Jörn Reppenhagen

    For those seeking for a more detailled description of the problem (or one of it's variations), accompanied with screenshots: https://community.skylum.com/hc/en-us/community/posts/360041724432-FATAL-fault-Catalog-destroyed-thumbnails-black-no-editing-possible

    And - NO, 3.0.2 did NOT solve it.

    Luminar 3 is still unusable, I deeply regret.

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    Bob Wightman

    Luminar 3.01 was slow on my computer, but it seemed reasonably stable. Luminar 3.02 loads faster now, but that is about it. Sometimes keyboard shortcuts work, sometimes they don't. Sometimes when switching back to library after editing, Luminar is unable to find any photos at all. I've had to force quit it twice this afternoon. Memory usage is all over the place.

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    Mike Goodwin

    I am bran new to Luminar as of today and I asked Skylum to get me going with 2018 because Luminar 3 is completely broken as far as I am concerned. The good thing is they got back to me insanely fast and gave me a copy of 2018. 2018 is faster and does work. The fact that Skylum released Luminar 3 at all frightens me frankly. It is a total disaster and I could never use it to finish anything. It is just completely broken.

    I hate to come to Skylums forum and post this but I feel it is completely justified in this case. If you are looking for a good working alternative to Adobe I have to recommend that you look somewhere other than Skylum. I have been hammering Affinity Photo for a couple of months now and it does fall down from time to time but it is a much more powerful program offering many times the value. It is about 80% solid in terms of crashing. and costs about the same. I am back to Sarif Affinity Photo folks. Sorry Skylum but releasing software like this is just not acceptable this day in age. Not when you have programs like Gimp, Affinity Photo, Darktable, digiKam and so on that are free or the same price and are solid.

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    Robert Chlup

    I am a Windows 10 User Luminar3 ! After edit one Picture all thumbnails are black in all folders !!! All changes are away! I am angry !!!! All new starts bring black Thumbnails!!! THIS SOFTWARE IS UNUSABLE!!!!!  A TIP more work in to a usable Version and not more time in advertising! Every cheaper Software like Cyberlink Photo Director and Freeware like Darktable works better als Luminar 3!!! I am no longer paying BETA Tester! Uninstalling finished ! Back to the Standard Lightroom !  KI in this Software nooooo, bye Skylum......

     
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    Angela Andrieux

    I'm very sorry that many of you are experiencing issue with the 3.0.2 update. We are working to fix the issues and any information you can share with us would be extremely helpful. If possible, please email us at support@skylum.com with the following info:

    Please send us your catalog:

    1. Locate your Luminar Catalog folder. The default location is C:\Users\%username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
    2. Create a .zip file out of the Luminar Catalog folder. Click here if you need help with that.
    3. Send us the .zip file you created in Step 2. We recommend a free service WeTransfer for that.

    If you can recall, it would help us a lot if you could tell us which folders were added to your Luminar Catalog and where they were located: on an internal or external drive. You can make a screenshot of the filesystem, for example.

     

    If your copy of Luminar is crashing, please send us event logs. Also, please briefly describe what precedes the crashes.

    1. Cause the crash.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your email.

     

    We'll need the following information for troubleshooting:

    1. Download this application: https://www.dropbox.com/s/3pf15jdigd0mgt4/ViewHID.exe.zip?dl=0
    2. Launch it.
    3. Copy the HID1 and HID2 codes from the application's window and send them to us.

     

     

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