Luminar 3 problems

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David Sutton

• February 17, 2019 12:04

I am having problems in Luminar 3 when trying to edit a photo the editor will randomly skip between other images in the same folder and away from the one i am trying to edit. Also bizarre colours are appearing at random. Anyone had similar problems and found an answer - it is making the software virtually impossible to use.

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  Steve Ratts

  • February 17, 2019 12:58

  Hi David,

  Are you using an Apple Magic Mouse? If so, this is a known issue - and a very annoying one! I use a magic mouse on my Macbook Pro and it does this, but on my desktop machine I've got a gaming mouse (lots of buttons) and it doesn't do it.

  I'm not sure when they plan to address the magic mouse issue, but at least a workaround is really easy if you have a spare mouse you can switch to.

  Steve

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  Anna V

  • February 17, 2019 13:27

  Hi David,

  Just in case, please contact us at http://www.skylum.com/support  and we'll be happy to help.

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  David Sutton

  • February 17, 2019 13:37

  Hi Steve,

  Yes I'm using a magic mouse and thought that might be the issue. I'll try another mouse and see what happens. Many thanks for your help

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  George Knochel

  • February 17, 2019 20:27

  Steve and Anna, is there a list of Luminar "Known Issues"  for customers of Luminar?

  I have an iMac and use a Logitech game mouse, and don't seem to have any problems with this one.

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  Angela Andrieux

  • February 19, 2019 03:39

  Hi George,

  Here is our current list of Known Issues:

  https://community.skylum.com/hc/en-us/community/posts/360037201971-Luminar-3-Update-from-Support-UPDATED-1-8-19

  We'll update it when the next update comes out this week.

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  Raj Dasgupta

  • April 08, 2019 11:10

  This is the exact problem I am having ... did you ever get it fixed ?

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  Angela Andrieux

  • April 11, 2019 00:15

  Hi Raj,

  This has not yet been fixed, but will be addressed in one of the upcoming updates.

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  Raj Dasgupta

  • April 11, 2019 09:59
  • Edited

  Thanks for following up on this. I was beginning to think that I was hallucinating as the pictures kept changing randomly every time I clicked on any of them !!

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