Newby
I have just download a batch of multiple exposures, they have down loaded ok but not showing in the editing window
-
Hi Ged,
- Please ensure that your computer meets the system requirements posted here (click this text to open link).
- Let us know your version of the app (start Aurora > click Help > About Aurora).
- If there are any updates for your Windows, install them.
- Ensure that you have NET Framework 4.7.2. Download it here (click this text to open link).
- Ensure that you have C++ 2013. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.
- Ensure that you have Visual C++ 2015. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.
In case the steps above didn't help:
- Press the Windows logo key + R.
- Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens, make sure you have System Summary highlighted on the left.
- Click File > Export.
- Type the name of the file and save it somewhere where you can easily find it
and attach this text file to an email to support@skylum.com.
Looking forward to hearing from you.
Please sign in to leave a comment.
Comments
1 comment