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    Angela Andrieux

    Hi Ged,

    • Please ensure that your computer meets the system requirements posted here (click this text to open link).
    • Let us know your version of the app (start Aurora > click Help > About Aurora).
    • If there are any updates for your Windows, install them.
    • Ensure that you have NET Framework 4.7.2. Download it here (click this text to open link).
    • Ensure that you have C++ 2013. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it. 
    • Ensure that you have Visual C++ 2015. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.

    In case the steps above didn't help:

    • Press the Windows logo key + R.
    • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
    • In the window that opens, make sure you have System Summary highlighted on the left.
    • Click File > Export.
    • Type the name of the file and save it somewhere where you can easily find it
      and attach this text file to an email to support@skylum.com.

    Looking forward to hearing from you.

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