Need to open Luminar 3

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5 comments

  • Avatar
    Maryna Skylum

    Hi Dave,

    I'm sorry for the inconveniences.

    Please let us know the following:

    1. Did Luminar launch before or are you having issues on the first launch?
    2. If this is not the first time you're launching Luminar, have you successfully completed the initial setup (a series of windows where you create a catalog and add a folder with photos)? Were there any issues during the process?
    3. If you have successfully added a folder with photos to Luminar: what is the location your folder is at, and how large it is (how many files / how much space does it take up on your HDD)?
    4. Were you able to successfully work on photos in Luminar before?
    5. What was the last thing you can remember that you did in Luminar before encountering the issue?

    Please, send us your answer at support@skylum.com.

  • Avatar
    Stephen Scott

    I am having the exact same problem. Luminar simply hangs and won't open. I have to Force Quit. Unusable as it stands at the moment.

  • Avatar
    Maryna Skylum

    Sorry to hear that!

    We'll address this issue in the upcoming update to Luminar 3.

    If the issue persists after the update, please let us know at support@skylum.com.

  • Avatar
    Stephan Horvath

    I have this same issue.  I'm on a 2011 Mac mini with 16gb and a 500gb SSD.  It launched fine the first time after i downloaded it...it hasn't worked since.  I've uninstalled it, re-downloaded it, and reinstalled around 12 times...no luck, sometimes the program will launch and will show my folders but no pictures in the folders, other times it just hangs and gives me the old spinning color wheel.  

  • Avatar
    Fred Golod

    I also have a similar issue, using 2015 MacBookPro.  Was working fine until I installed the most recent update.  It opens, then message "Page not found" appears.  Force quit is required to shut the app down.  Have opened and force quit several times with no luck.  Thanks!

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