What am I doing wrong

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3 comments

  • Avatar
    Helena Carter

    Hi Peter,

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please send us a detailed step-by-step description of what you do in the software before encountering the issue. You can also make a screen recording: 

    https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

    Please, send us the image file. Here's how:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and send it to support@skylum.com

    In order for us to directly track this issue, please send us your Hardware UUID:

    1. Click the Apple icon in the upper left corner of your screen.
    2. Click About This Mac.
    3. In the window that opens, click System Report.
    4. In the window that opens, make sure Hardware is selected in the column on the left.
    5. Locate the Hardware UUID string, copy it, and paste it to your email.

    Looking forward to hearing from you.

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  • Avatar
    Peter Schlaufer

    Hi Helena

    I transmitted the requested data. Perhaps it helps to tell you my procedure to work. The pictures stem from a Fujifilm taken in RAW as RAF and the first transformed to DNG's with the Iridient transformer, as DNG's they are then further processed in Luminar. In case this is important - all my pictures are stored on an external SSD drive

    Looking forward to hearing from you

    Peter

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  • Avatar
    Angela Andrieux

    Hi Peter,

    Thank you for sending the requested info! One of our techs will be in touch via email as soon as possible.

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