Archivos DNG

Angel Burgos

January 25, 2019 22:18

Tengo archivos en DNG y Aurora no los abre, no debe de ser compatible con el programa,para cuando la actualización para estos archivos.

0

Comments

4 comments

Angela Andrieux

January 25, 2019 23:20
Hi Angel,

I'm sorry to hear that you're having trouble with DNG files in Aurora HDR. What version Aurora are you using and are you on Mac or Windows?
0

Permalink
Angel Burgos

January 26, 2019 11:12
Tego Aurora 2019 esta instalado en Windows 10 pro
0

Permalink
Angel Burgos

January 26, 2019 11:15
Tego Aurora 2019 está instalado en Windows 10 pro me abre los nef pero los dng no
0

Permalink
Angela Andrieux

January 26, 2019 21:56
Hi Angel,

Have you confirmed that the camera that is producing your DNG files is supported by Aurora HDR 2019? You can check the list here:

https://media.macphun.com/uploads/uploads/Supported_cameras_AuroraHDR_2019.pdf

If your camera is supported, please send one of your DNG files the you are having problems with to support@skylum.com. If the file is too large to email you can use WeTransfer.com. Here's how:
1. Visit https://wetransfer.com/
2. If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
3. Click Add your files.
4. Select the file(s) on your computer.
5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
6. In Send As select Link.
7. Click Transfer.
8. After the files have finished uploading, click Copy Link and paste it into your email.
0

Permalink

Please sign in to leave a comment.