Load Library failed, error 87

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3 comments

  • Avatar
    Maryna Skylum

    Hi Roman,

    I'm sorry for the inconveniences.

    Please, ensure the following:

    • Please ensure that your computer meets the system requirements posted here.
    • Let us know your version of the app (start Luminar > click Help > About Luminar).
    • If there are any updates for your Windows, install them.
    • Ensure that you have NET Framework 4.7.2. Download it here (click this text to open link).
    • Ensure that you have C++ 2013. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.  
    • Ensure that you have Visual C++ 2015. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.

    In case the steps above didn't help:

    • Press the Windows logo key + R.
    • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
    • In the window that opens, make sure you have System Summary highlighted on the left.
    • Click File > Export.
    • Type the name of the file and save it somewhere where you can easily find it
      and send it to us at support@skylum.com.
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  • Avatar
    Roman Augustyn

    Thank you Maryna for your response.

    I'm happy to report that the above problem resolved itself right after I've run Windows 10 updates. One was 2019-01 Cumulative Update for Windows 10 ver 1809 and the second was 2019-01 Cumulative Update for .NET Framework 3.5 and 4.7.2 for Windows 10 ver 1809.

    After the reboot the Luminar 3 and Aurora HDR 2019 started working again.

    Hopefully this information will help others with similar issue.

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  • Avatar
    Angela Andrieux

    That is excellent news, Roman! Thank you for letting us know!

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