Burned Highlights

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3 comments

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    Angela Andrieux

    Hi Manuel,

    The results delivered by the default in Aurora HDR will vary based on the images you load. In order to better understand the issue we need to see what images you're working with.

    Please send us the bracketed set of images along with your results from Aurora and Lightroom to support@skylum.com and we'll investigate the issue. If the files are too large to email you can use WeTransfer.com and then send us the shared link in your email to us.

    We look forward to hearing from you.

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    Denis Kotsee

    Per Manuel's request over email, I'm linking the files he sent to the support team here: https://www.dropbox.com/s/3v42lhfi20thchm/MANUEL%20R.%20SILGO%20LIGHTROOM%20ISSUE.rar?dl=0

    Here's the comments from our developers regarding the two issues Manuel mentioned:

    1. There's an occasional issue with Aurora '19 when it may burn the highlights due to data loss during merging. We know about this issue and are working on the fix. It's unlikely that we'll include it in the next update for Aurora but you can be sure that we'll address it. This issue doesn't seem to affect the majority of merges Aurora produces.
    2. The issue with Aurora getting an underexposed file seems to be connected to Lightroom. When Lightroom creates a merge, it writes -2 EV into the exif, even though the merge is properly exposed. Aurora tries to compensate for what it thinks is underexposure, and this results in artifacts. We recommend to check the EV of the merge you send from Lightroom to Aurora and correct it if necessary.
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    Manuel Silgo

    Hi:

    As I was previously supposing, the first issue of burned highlights is a problem concerning Aurora HDR exclusively. As I mentioned above, a HDR software is needed and designed to get rid of burned areas, so it´s difficult for Skylum to explain why this propblem is happening and has not been adressed since the early beginning.

    The second issue concerning Lightroom would be easly resolved by manually adjusting the correct exposition in Aurora HDR every time the problem appears, but unfortunately Skylum does not yet contemplate this possibility.

    Thanks for your support.

    Manuel R. Silgo

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