George Parsons

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    Angela Andrieux

    Hi George,

    Our support team has been exceptionally busy since the launch of Luminar 3 and we apologize for the delay in responding. The contact info Mike shared above is correct. If you'd already contacted support please know that one of our tech experts will be in touch as soon as possible.

    In the meantime, please try the following:

    • Please ensure that your computer meets the system requirements posted here.
    • Let us know your version of the app (start Luminar > click Help > About Luminar).
    • If there are any updates for your Windows, install them.
    • Ensure that you have NET Framework 4.7.2. Download it here (click this text to open link).
    • Ensure that you have C++ 2013. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it. 
    • Ensure that you have Visual C++ 2015. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.

    In case the steps above didn't help:

    • Press the Windows logo key + R.
    • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
    • In the window that opens, make sure you have System Summary highlighted on the left.
    • Click File > Export.
    • Type the name of the file and save it somewhere where you can easily find it
      and attach this text file to an email to support@skylum.com

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