Custom white balance not working properly

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4 comments

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    K.G. Wuensch

    Watch out, don‘t ever change the filter strength on the layer that contains the RAW filter, that filter strength influences the absolute white balance set...

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    Steve Ratts

    Good tip! Thanks. This makes sense given how Luminar handles layers and the filters that are one them.

    It might be nice to be able to lock a layer so that it can't be adjusted like this without unlocking it, but at least it's simple enough to toss on a RAW develop filter, make the changes, then add a layer and go to work with other filters in the new layer.

    It's also possible to play around with looks and filters, then add a layer and put RAW develop on that and do the white balance last. The workflow I'm accustomed to would adjust wb early, sync shots with similar lighting (depth underwater, etc.), then work from there.

    In either case this is a good tip. Thanks for sharing!

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    K.G. Wuensch

    just that whenever you need to make changes to the RAW filter settings you can‘t see what is going on in your other layers as the RAW filter only is applicable to the bottom most layer and layers above the current aren‘t applied and shown...

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    Angela Andrieux

    Hi Steve,

    Thank you for your feedback on the white balance tool. We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please email us at support@skylum.com with link to this thread and a detailed step-by-step description of what you do in the software before encountering the issue. You can also make a screen recording:

    https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

    If the issue occurs when you're working on an image, send us the image file. Here's how:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your email.

    In order for us to directly track this issue, please send us your Hardware UUID:

    1. Click the Apple icon in the upper left corner of your screen.
    2. Click About This Mac.
    3. In the window that opens, click System Report.
    4. In the window that opens, make sure Hardware is selected in the column on the left.
    5. Locate the Hardware UUID string, copy it, and paste it into your email.

    Thanks in advance! We look forward to hearing from you.

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