Emerald Green Tint to all photos.

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Keith Couch

I have installed Luminar 3 3.0.1 and when I bring an image from the library to be edited, it displays as I would expect and then after several seconds, the image and all the "looks" have a very dark green tint. Whenever I click the before and after "eyeball" the image shows correctly in the before mode, but reverts to the dark green in the "after" mode. If I export the image it has the correct colors. It is maddening and makes the software almost impossible to use. I am running Windows 10 Home (x64) Version 1809 (build 17763.195), on a Dell XPS 8700 with 16GB RAM and an NVIDIA GeForce GTX 750 Ti [Display adapter]

I can successfully run Light-room, Photo-Shop and a number of photo editing programs.

My original Library had over 60,000 images. Thinking that might be too large I am now running a much smaller Library (2,207 images) Most of my images are RAW (Canon 6D CR2 and Fujitsu HS50EXR RAF) I think that once I get this problem solved I'm really going to like Luminar 6, but in the mean time, it's maddening.

Has anyone in this group experienced this problem? and if you did, how did you solve it?

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    Manfred Ram

    Hi Keith. A german user in a FB group here has reported similar issues with raws frm Canon. Suggest to use Adobe's DNG tool (free) (Adobe DNG Converter) to convert your raws to dng format and go from there, until Skylum has solved your problem. And over here many people are similarly annoyed about Skylum's behaviour and release (sale)  of program that is almost unuseable in some cases (with my Mac there is hardly no problem, it seems the Windows version is quite bad though, Not sure what they have done during beta test.

    regards/Manfred

    (not linked to Skylum at all)

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    Denis Kotsee

    @Keith Couch could you please send us one of the RAWs this issue occurs with?

    Here's how you can send us the file:

     

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into the reply to this post.

     

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    Chris Maltese

    Hi Keith - 

    I'm on OSX and experience the same condition.  Mine is with Fuji .RAF files.

    --Chris

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    Manfred Ram

    Hi Chris:  I would like to try this on my MAC Version witha file from your set. Can you please transfer as described above and post the link so that the test file can be downloaded ? I have downloaded a testfile (.raf) frm Internet, when I open it it shows up correctly, turns a bit greenish for a split second then returns to correct color. let me know, please

     

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    Chris Maltese

    Hello Manfred -

    Thanks for trying to help us.  I have links to test files located in this thread: https://community.skylum.com/hc/en-us/community/posts/360037142031-RAW-Format-Issue-raf-

    —Chris

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