Aurora HDR 2019 crashes

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7 comments

  • Avatar
    Rojal Pradhan

    Just bought HDR and I have the same issue. I open an image and when I click on the create hdr button, it crashes. Any help?

  • Avatar
    Steingrimur M Bragason

    if you right click on the Aurora icon on the desktop and click on run whith graphics processor and the i go to High-performance Nivida processor the it work at my pc perfect

     

  • Avatar
    Anna Veres

     Hi Rojal, if the issue remains please contact us at http://www.skylum.com/support  and we'll be happy to help.

  • Avatar
    Dean Wigmore

    I had the same issue with Aurora 2019 crashing and tried the right click fix from Steingrimur and it works fine. Strange that it still doesn't work by double clicking the icon. Any suggestions Skylum?

  • Avatar
    Angela Andrieux

    Hi Dean,

    Aurora HDR 2019 requires OpenGL 3.3 and some onboard graphics cards do not support this. However, if you have a discrete graphics card with support you can override your computer's default with the right-click > run with graphics processor.

  • Avatar
    Evan Auster

    Angela, what does that mean and on what OS?

  • Avatar
    Angela Andrieux

    Hi Evan,

    Open Graphics Library (OpenGL) is a cross-language, cross-platform application programming interface (API) for rendering 2D and 3D vector graphics. The API is typically used to interact with a graphics processing unit (GPU), to achieve hardware-accelerated rendering. Version 3.3 is the minimum version of OpenGL required to run Aurora HDR 2019 on all Windows computers.

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