TIF not recognized in Photoshop CC 2019

Comments

3 comments

  • Avatar
    Angela Andrieux

    Hi Christian,

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs, otherwise it would be quite difficult to troubleshoot it. Please email us at support@skylum.com with a link to this thread and a detailed step-by-step description of what you do in the software before encountering the issue. You can also make a screen recording:

    https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

    If the issue occurs when you're working on an image, send us the image file. Here's how:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into the reply to this email.

    In case the issue leads to a crash, send us crash reports:

    1. Open Finder.
    2. Click Go in the top menu > click Go to Folder.
    3. Paste the following path: ~/Library/Logs/DiagnosticReports and click Go.
    4. In the folder that opens find the most recent files with Aurora in their names and attach them to your email.

    In case there are no crashes, collect the log from the console:

    1. In Finder, navigate to Applications > Utilities.
    2. Start Console.
    3. Type in Aurora in Console's search bar in the upper right and press Enter on your keyboard.
    4. Start Aurora and try reproducing the issue. Make sure to note all the steps you perform in the app that cause the issue.
    5. Go back to Console, select all entries in it (to do so you can press CMD+A on your keyboard) and press CMD+C on your keyboard to copy them to clipboard.
    6. Create a new text document and paste (CMD+V) the contents of the clipboard there.
    7. Send us the text document you created in Step 6.

    Looking forward to hearing from you.

  • Avatar
    Michael Colosimo

    I am experiencing similar behavior with Luminar 3 and found a workaround (kinda). You need to change the extension of the file it to ".PSD" and then save it. Will open up fine. It's a pain, but it works. I think this is because it doesn't export to the right format. Angela, I have a video of this and will follow the instructions above to upload it and send the link.

  • Avatar
    Jonathan Pabalate

    Hi there, just did the upgrade this am for Luminar, and now getting the same issue. Can't open files in photoshop (right click lightroom photo, edit in Photoshop CC 2019 ---> error message saying it can't recognize the tiff file type.

Please sign in to leave a comment.