My reply to you follows your reply to me:
You recently contacted our Customer Support team. We just want to make sure that you are up and running.
If any assistance is still needed, we're here for you. Just reply to this e-mail and we will get back to you ASAP with the answers.
If everything is fine, we’d like to know what you thought about your support experience with us. Please take a moment to share your thoughts on how we did.
I sent a support request 2 weeks ago. I was not provided a phone number to get reasonable support even though I asked for that 2 times. Instead I received this reply saying you would get back to me ASAP. However I was forced to wait seven (7) days for a simple reply. Is that ASAP? By then my trial had only 1 day of use remaining. I followed the instructions and uploaded a full size photo file to you. Then I had to wait an additional six (6) days for a reply to my upload and email to you. Is that ASAP? The reply was unacceptable. It said that the current version of Aurora 2019 was incapable of fixing the chromatic aberration even though it is advertised to do that. Do not blame it on my lens. I used a new Nikon 24-70 that is APO. I confirmed this with Nikon. Your website says: "The chromatic aberration has been reduced." But now I find that chromatic aberration in 2019 is no different from 2018. And 2019 is far grainier than 2018.
And now two weeks later, of course the trial ended a long time ago. So the answer to your question, am I up and running with Skylum? NO NOT AT ALL.
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