to Angela Andrieux about the email-only support


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    Angela Andrieux

    Hi Jeffrey,

    I'm very sorry for the frustrations you've had in working with Skylum support. Our team has been exceptionally busy over the past few weeks with the launch of Luminar 3 and it has taken us longer than usual to respond.

    Since your trial has expired, we'd be happy to reset it for you to give you ample time to evaluate our software.

    If you'd like to do that please send us the following:

    1. Download this application:
    2. Launch it.
    3. Copy the HIDE code from the application's window and send it to us at

    With this info we'll be able to reset your trial. Once you're back up and running with the software we'll be happy to address any questions or concerns you have about Aurora HDR 2019.


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