aurora hdr 2018 shows no photos

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gordon miller

• January 03, 2019 19:30

got a new laptop and installed aurora 2018 from my purchased software list.   I run  win 10 and nvidia GeForce mx150.  A similar post had the same problem but I don't understand how they fixed the problem.  I open a picture, align, and create like normal.  Next page is normal except no picture.  I wanted to upgrade to aurora 2019 but don't dare until I get this problem fixed.  Thanks for any help.   gordon

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  Michael L

  • January 04, 2019 16:36

  hi, i've got the same problem on my Windows 10 Pro Fujitsu Celsius Laptop with Core i7 and Quadro M1200 - whether 2018 full version or 2019 trial!

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  Denis Kotsee

  • January 04, 2019 16:52

  Make sure you're running Aurora with a discrete graphics card. Refer to your laptop manufacturer for instructions on how to do this.

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  Michael L

  • January 04, 2019 18:38

  Hi Denis, i would say the Nvidia Quadro M1200 is a discrete graphics card, or not? I tried the latest and older driver packages, but no improvement :-(

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  Angela Andrieux

  • January 14, 2019 17:18

  Hi Michael,

  Try fully reinstalling drivers for all graphics cards on your system.

  Make sure to fully uninstall your current graphics drivers before proceeding. How to uninstall drivers (click this text to open link). You'll need to do this for all devices under Display Adaptors on your system:

  

  Download and install drivers from the manufacturer's website:

  • Intel (click this text to open link)
  • AMD (click this text to open link)
  • nVidia (click this text to open link)

  After you have updated your graphics card drivers, make sure to set your discrete graphics card to run Aurora by default (usually this concerns laptops). Refer to your graphics card's manufacturer's website if you need help with that.

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