Luminar 3 Update From Support Team 6

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January 03, 2019 17:03

Hi everyone. Here's another update about Luminar 3.

Read previous:

https://community.skylum.com/hc/en-us/community/posts/360035146612-Luminar-3-Update-From-Support-Team-1
https://community.skylum.com/hc/en-us/community/posts/360035405452-Luminar-3-Update-From-Support-Team-2
https://community.skylum.com/hc/en-us/community/posts/360035231571-Luminar-3-Update-From-Support-Team-3
https://community.skylum.com/hc/en-us/community/posts/360035659991-Luminar-3-Update-From-Support-Team-4
https://community.skylum.com/hc/en-us/community/posts/360035659991-Luminar-3-Update-From-Support-Team-5

.lmnr files don’t appear in added folders and don’t open in Quick Edit mode.

Happens to projects that were saved without history and resources. We’ll add messages to communicate issues with projects in future updates for Luminar. For now we recommend loading projects with history and resources. If your project has history and resources and still doesn't open, please send it to us via the form at the bottom of this page: http://skylum.com/support

You can send the file(s) via http://wetransfer.com/

When L3 is invoked from Lightroom via right-click > Edit In, an additional copy of the file is being created and the edited file isn't automatically imported back into Lightroom.

Will be fixed in 3.1.0

Loading third-party plugins in L3 on Windows.

Is a planned feature, will not be available in 3.1.0 yet.

Comments

14 comments

Winfield Terry

January 03, 2019 18:19
Any update on fixing the AI Sky filter and not being able to edit pictures after? That is a huge bug and should be fixed before the end of Jan in my opinion. Essentially can't use that filter at the moment.
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Roy Blackwell

January 03, 2019 20:05
Re AI Sky filter: Update 5 indicates this issue will be fixed in 3.1.0. A hotfix to resolve this now would be good.
-1

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Joh Barnett

January 03, 2019 20:36
Any update for those of us who can't even use the program due to the "Database failed to Open" dialog prompt?
5

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Winfield Terry

January 03, 2019 20:42
I read that on the 3.1.0 end of Jan, maybe Feb time frame but that is a MAJOR bug to wait a month to resolve as it makes editing almost useless. Sorry but when something such as DAM breaks the main functionality of the program (editing photos) you have a serious issue that needs to be addressed immediately via a hotfix not wait 30+ days for a major rollup.

Sorry @Roy not a rant against you :)
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Robert Law

January 03, 2019 21:13
Imagine buying a car and being not being able to use till January/February till it was running right lol
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jean Vidal

January 04, 2019 06:57
Vignettes doublées dans ma bibliotheque , les fichiers raw de pentax .PEF sont doublés avec un Jepg alors qu'aucun autre logiciel ne trouve de fichier jpeg et qu'il n'y en a pas, magique ! mais je ne peux travailler serieusement avec luminar on verra l'année prochaine moi j'arrete cette amateurisme de votre societé
0

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Denis Kotsee

January 04, 2019 09:31
@Joh Barnett 3.0.1 targets this issue, it should not be occurring anymore.
1. verify that you have 3.0.1 installed
2. remove your Luminar Catalog folder
If the issue still persists, please contact the support team via the form at the bottom of this page: http://skylum.com/support

Send us the following:
1. the full path to the folder you added to your library before you encounter the error
2. Download this application: https://www.dropbox.com/s/xz3p1hi2ze6j50x/ViewIDE.exe?dl=0
3. Launch it.
4. Copy the HIDE code from the application's window and send it to us.
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Joh Barnett

January 04, 2019 19:41
Here it is

MID = 130713394501172
PID = BFEBFBFF000306C3
BID = D7PDCG001AE1
HID = 5767d208f5bb52096c35c5928403c2f4
HIDE = 8a2c5ffc5664e9ed8a6d70c4b2986e23
0

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Joh Barnett

January 04, 2019 23:23
Also forgot to mention, the installation was made using all the default parameters. I was never given the chance to specify the location of the catalog or adding a folder. As soon as I get to the grey Luminar box is when I get the Database failed to open dialog box, and then the program closes.
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Galen Dalrymple

January 06, 2019 00:06
Denis:

I still have the same problem as Joh. I downloaded the utility you asked Joh to run and here's my results:

MID = MP1E3LBS
PID = BFEBFBFF000806EA
BID = MP1E3LBS
HID = cc01b132e22b358b84877a945891e246
HIDE = b82675e00d338153570936da1d9b90cc

This is the path to my Pictures folder: Windows/Users/Galen's Lenovo/Pictures (the default location)

My computer is Intel i7 processor, 16GB RAM, about 350GB free space on my SSD drive, WIN10 Home Version 1803.

Whatever is going on, this was not fixed in 3.0.1.
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Daniel Scholz

January 07, 2019 07:47
@Galen, could you please contact our support team at support@skylum.com ? They might require the information you shared here, so please copy it. We'll release a big update (3.1.0) in about a month, it will significantly improve the performance of our software.
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Joh Barnett

January 07, 2019 12:43
Daniel, I sent my info to support a few days ago. Hopefully between us, they will be able to find a fix.
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Joh Barnett

January 09, 2019 22:10
I received an email from support today advising me that the "Database failed to Open" issue still has not been fixed by the hotfix in 3.0.1.. They are working on a solution but it apparently is complicated. I appreciated their honesty. I would suggest to anyone else who is having the same problem to follow the steps in the above posts. The more information they have should help them to find a true fix for it.
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Galen Dalrymple

January 09, 2019 22:25
Joh: glad to hear they have finally acknowledged that it is still an issue. I sent my information in several days ago. If others are having the same problem, see Denis Kotsee's post from 6 days ago to get the detailed instructions that will help them figure out the problem.
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