saving edited photos

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Kristin Traudt

• January 02, 2019 18:37

Just bought luminar 3 and Aurora HD 2019, neither one will allow me to open, share, email  my photos anywhere. The only way I can even see my edited photos is to open them within the Aurora or Luminar software. I emailed Skylum yesterday and still haven't heard back. Seems like a LOT of money to spend on a photo viewing app... do you all do refunds? do you actually have anyone in support? If there is no way to use any of the photos I've edited this software is worthless...

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  Angela Andrieux

  • January 10, 2019 20:53

  Hi Kristin,

  We apologize for the delay in responding. We've been working through a high volume of inquiries since the launch of Luminar 3.

  To share your images please go to File > Export and there you can choose the file type of your choice (JPG, TIFF, etc.). You can then share the exported file however you wish.

  If you prefer to request a refund you can do so at www.skylum.com/support.

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  Kristin Traudt

  • January 10, 2019 21:42

  Hi Angela, I tried this. This is in all the forums, blogs and Q&A sections everywhere. The files remained uah files. Thank you for again sharing this “fix” but I’ve already received a refund.

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