Luminar 3 3.0.1

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    David Hurst

    6% experiencing problems??? What?

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    Alex Young

    Please explain where you get the 6%/94% numbers?

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    Peter Murray

    Hi Alex & David,

    I am quoting Alex Tsepko in the following post.

    https://community.skylum.com/hc/en-us/community/posts/360035144632-Upcoming-updates

    All the best for 2019

    Peter Murray

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    Alex Young

    Thanks for the update and link, Peter - much appreciated!

    I guess that David's and my query should be directed to Alex Tsepko, quoted below:


    Mr. Tsepko, how do you do your analytics? A further query would be, how many Windows users had problems with Luminar 2018? 6% or so??

    Cheers, and wishes for a less turbulent and much improved 2019!!

    Alex 

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    Thomas Mahnken

    Hi Peter,
    Thanks for the link. How could I have missed that threat? Alex really showed how much he cares for his users - meaning not at all! Coming with such numbers without telling how they where analyzed? Dismissing the percentage of Trouble posts in the community that paint a totally different picture?
    That's it for me. Unfortunately I am one of those guys who paid für Luminar in 2017, who believed that a Software company should have the chance to show they are able to devolop a proper application in the long run, but from this statement I clearly see what mindset Alex seems to have when it comes to customer service.
    BTW: My analysing of the community posts show that credibility of Skylum is at 6%!

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