Aurora HDR 2019 deletes/ overwrites original IPTC Metadata?!

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2 comments

  • Avatar
    Gerhard Zwerger-Schoner

    No answer at all?
    Skylum Team whats up?? No Support?  :-(

     

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  • Avatar
    Helena Carter

    Hi Gerhard,

    Sorry for the late reply.

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs, otherwise it would be quite difficult to troubleshoot it. Please send us a detailed step-by-step description of what you do in the software before encountering the issue.

    Please, send us the image file. Here's how:

    Visit https://wetransfer.com/
    If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    Click Add your files.
    Select the file(s) on your computer.
    After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    In Send As select Link.
    Click Transfer.
    After the files have finished uploading, click Copy Link and send it to support@skylum.com sending the link to this thread as well.

    Looking forward to hearing from you.

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