Weird color shifts as image loads
I know that you were going for speed with Luminar, but there are some strange color issues with previews or something. As best I can tell, if I load an image that has NOT been edited, I'll see one rendition for a second or two (which I assume is the jpeg embedded in the raw file), then a new rendition pops up, which I assume is the Luminar-rendered version. If I load an image that HAS been edited, I get a first version for a second or two (the one I am guessing is the embedded jpeg). Then I get a version with a red color cast for another second or two, and finally the Luminar version with the edits I have done pops into place.
This happens in both the editor and the library. It's rather distracting and very much slows the workflow.
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We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please email us at support@skylum.com with a link to this thread and a detailed step-by-step description of what you do in the software before encountering the issue. You can also make a screen recording:
https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac
If the issue occurs when you're working on an image, send us the image file. Here's how:
- Visit https://wetransfer.com/
- If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
- Click Add your files.
- Select the file(s) on your computer.
- After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
- In Send As select Link.
- Click Transfer.
- After the files have finished uploading, click Copy Link and paste it into your email.
In order for us to directly track this issue, please send us your Hardware UUID:
- Click the Apple icon in the upper left corner of your screen.
- Click About This Mac.
- In the window that opens, click System Report.
- In the window that opens, make sure Hardware is selected in the column on the left.
- Locate the Hardware UUID string, copy it, and paste it into your email.
In case the issue leads to a crash, send us crash reports:
- Open Finder.
- Click Go in the top menu > click Go to Folder.
- Paste the following path: ~/Library/Logs/DiagnosticReports and click Go.
- In the folder that opens find the most recent files with Luminar 3 in their names and attach them to your email.
In case there are no crashes, collect the log from the console:
- In Finder, navigate to Applications > Utilities.
- Start Console.
- Type in Luminar in Console's search bar in the upper right and press Enter on your keyboard.
- Start Luminar and try reproducing the issue. Make sure to note all the steps you perform in the app that cause the issue.
- Go back to Console, select all entries in it (to do so you can press CMD+A on your keyboard) and press CMD+C on your keyboard to copy them to clipboard.
- Create a new text document and paste (CMD+V) the contents of the clipboard there.
- Send us the text document you created in Step 6.
Looking forward to hearing from you.
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Angela is asking for all that info the latest Skylum way of not responding to questions in a meaningful way, of trying to bore your customers into submission. This bug has been reported many times and it is a rendering issue due to the pathetic performance that is L3. It has been there since day 1. We do not have our heads in the sand you know!
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