Color export off a bit

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Matt Savard

• December 29, 2018 17:14

I've tried exporting some files and bringing them into Photoshop (and Affinity Photo). After importing I'm noticing that the colors in Luminar compared to other image programs is not quite the same. Sometimes it's subtle, sometimes it's more obvious. See the example below. All I did was bring up a photo in Luminar, intentionally set the white balance to something crazy, then export it as a JPG. I then did a screen capture of the Luminar screen and overlayed it on the exported JPG, animated flipping back and forth, and you can see the subtle difference. And no, the color shift is not because of the conversion to GIF. The same color shift is in the original. :)

Has anyone else experienced this? It's a bummer to spend time editing something in Luminar so it looks great then bring it into another program to have it not keep the same look.

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  Angela Andrieux

  • January 07, 2019 18:41

  HI Matt,

  We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please email us at support@skylum.com with a detailed step-by-step description of what you do in the software before encountering the issue. You can also make a screen recording. You can use Monosnap to record your screen: https://monosnap.com/welcome

  If the issue occurs when you're working on an image, send us the image file. Here's how:

  1. Visit https://wetransfer.com/
  2. If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
  3. Click Add your files.
  4. Select the file(s) on your computer.
  5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
  6. In Send As select Link.
  7. Click Transfer.
  8. After the files have finished uploading, click Copy Link and paste it into your email.

  In order for us to directly track this issue, please send us your HIDE code:

  1. Download this application: https://www.dropbox.com/s/xz3p1hi2ze6j50x/ViewIDE.exe?dl=0
  2. Launch it.
  3. Copy the HIDE code from the application's window and send it to us.

  Looking forward to hearing from you.

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  Matt Savard

  • January 08, 2019 03:42

  Please see my comment in the thread at https://community.skylum.com/hc/en-us/community/posts/360037391372-Color-problem-solved-in-Windows. The issue resolved itself once I uninstalled one of the color profiles on my machine. It seemed your program was using the monitor profile and everything else was using the sRGB profile. Removing the monitor profile made all the colors match exactly.

  Thanks.

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