Aurora HDR 2019 crashes when trying to load a .auh file

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Tom Fortuna

• December 24, 2018 18:24

Aurora HDR 2019 crashes without warning when I try to load a previously save HDR (.auh) file. It seems to happen right about the time the picture should actually render on the screen. It only happened with a true HDR made with more than one image, not with one made with a single image. I believe it only happened if the image is cropped, which I do with most images. I have been able to do a work around by saving before I crop and never saving after the crop. It took quite a while to figure that out because I usually crop first thing in my workflow. It would be great if you could address that in the next update as it works perfectly otherwise.

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  Bill Byrnes

  • November 21, 2020 18:57

  Michael:

  This makes perfect sense. I also contacted Skylum, they said it is a know problem but they are not going to fix it in the short or mid term. It is on the list so to speak.

  I appreciate your response.

   

  Bill Byrnes

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  Alan O'Brien

  • May 11, 2021 13:48

  The latest update v1.0.0.2550 does not fix this issue. Projects that have a crop applied which are then saved cannot be re-opened. This is unacceptable and unforgiveable. 

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  michael mills

  • May 11, 2021 15:27
  • Edited

  @Alan O - I'm not at all surprised. Despite all the promises from Skylum to me directly that they WOULD fix this problem, they have not. I have trouble believing any promise they make so don't hold your breath. Terrible customer service at the end of the day......

   

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