Being unable to re-edit a RAW file in Luminar 3
If you are having the problem of being unable to re-edit RAW files that were previously edited in Luminar 3 and the editing side panel becomes greyed-out and unresponsive, here is a quick fix.
I am on Windows 7 so hopefully it will work on windows 10 and on a Mac.
step 1 - Once you are in edit mode with the image that you are re editing move the mouse over your image and right click. Then select Adjustments reset.
step 2 - Press the space bar to leave the editor and you will be in library mode with all your images. Press the space bar again to re enter edit mode. After a few seconds or so everything should be normal. Nothing ghosted out. At this point all your corrections are gone. Go to Your History and select the last correction you did. Then continue working as normal.
I found on my system this happens a lot but not all the time. It doesn’t seem to matter what filters I use. The fix above I have used for a few days now and it always works. Just remember if you come back to this same image again you will most likely have to do this again.
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Happens to me too. This is a serious and frustrating issue. Hello Skylum, I think you need to catch this one for the 12/31 update. I do hope that you quickly bring the Win user community on par with the Mac users.
Thanks for the work around, Paul! It works fine on my W10 system as well.
Happy holidays, Carlo
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Same bug here after applying a standard AI Filter on a picture, close and reopen Luminar and then getting back to this picture.
Interestingly, just using the crop tool (without using a filter or sth. else) does not cause this error.
Your workaround works fine for me for the hopefully short time until the bug is fixed. -
Hi Gerd and Silke,
We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please email us at support@skylum.com with a link to this thread and a detailed step-by-step description of what you do in the software before encountering the issue. You can also make a screen recording. You can use Monosnap to record your screen: https://monosnap.com/welcome
If the issue occurs when you're working on an image, send us the image file. Here's how:
- Visit https://wetransfer.com/
- If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
- Click Add your files.
- Select the file(s) on your computer.
- After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
- In Send As select Link.
- Click Transfer.
- After the files have finished uploading, click Copy Link and paste it into your email.
In case the issue leads to a crash, send us event logs:
- Reproduce the issue.
- Press the Windows logo key + R.
- Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
- Click Application in the directory tree.
- In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
- Hold CTRL and click your left mouse button on each entry to select them both.
- Right-click on any of the two selected entries and click Save Selected Events.
- Name the file, save it, and attach it to your email.
In order for us to directly track this issue, please send us your HIDE code:
- Download this application: https://www.dropbox.com/s/xz3p1hi2ze6j50x/ViewIDE.exe?dl=0
- Launch it.
- Copy the HIDE code from the application's window and send it to us.
Looking forward to hearing from you.
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