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19 comments

  • Avatar
    Cris FERE

    Bonjour Martial

    Tu fais la copie comment ?

    Pour ce faire, tu dois cliquer sur le bouton (en bas à droite) "enregistrer préréglage" tu y donnes le nom de ton choix.

    Tu ouvres la seconde photo, tu pourras alors y appliquer les réglages précédents via le préréglage que tu auras créé.

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    Martial Fournier

    Bonjour Christophe

    lorsque tu es dans la bibliothèque de luminar 3, tu cliques avec le bouton droit de ta souris,une fenêtre apparaît avec un menu déroulant ou se trouve adjustements puis:

    1- passes ta souris sur adjustements

    2- clique sur - copier adjustements

    3- vas sur la photo que tu veux modifier avec ces adjustements

    4- fais coller

    Cela fonctionne mais parfois c'est la photo complète qui est copièe

    Cordialement, Martial

     

     

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    Angela Andrieux

    Hi Martial,

    Luminar copies the adjustments only - not the image itself.

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    Martial Fournier

    Angela,

    Vous me prenez pour un imbécile, c'est ce que je fais!

    ET C'EST LA PHOTO QUI SE COPIE

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    Leila Evans

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs and troubleshoot it. Please send us a screen recording of the issue. You can use Monosnap to record your screen: https://monosnap.com/welcome

    Here's how you can send us the file with the recording:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into the email to support@skylum.com
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    Martial Fournier

    J'ai envoyé une photo et je n'ai toujours pas de nouvelles. Cela fait 10 jours!

    Est ce normal?

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    Angela Andrieux

    Hi Martial,

    I'm very sorry for the delayed response from support. We have been exceptionally busy since the launch of Luminar 3 and are working hard to answer all of the inquiries. I will message our team and make sure your image was received.

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    Angela Andrieux

    Hello Again Martial,

    I checked on your support request. The last inquiry we had from you was on 12/26 and was unrelated to this issue.

    When you sync the adjustments, are you by chance syncing images where the Erase or Clone/Stamp tool was used? If so, since these tools create a stamped layer, it will copy the stamped layer effectively also copying the image. We are aware of that issue and will address it in a future update.

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    Martial Fournier

    Angela,

    La copie d'adjustements ne fonctionne pas dans la bibliothèque(c'est lephoto qui se copie) mais cela fonctionne en "édition"

    Bizarre!.

     

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    Angela Andrieux

    Hi Martial,

    That is indeed bizarre! Can you send us a screen recording showing the issue? It may be something different than what we've already identified.

    You can use Monosnap to record your screen: https://monosnap.com/welcome

    Here's how you can send us the file with the recording:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into the email to support@skylum.com
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    Martial Fournier

    Angela,

    Je vous l'ai déjà envoyé il y a huit jours?

    Cordialement

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    Angela Andrieux

    Hi Martial,

    The most recent message we received from you was on 12/26 - it looks like we never received the image and/or fthe screen recording. Can you please resend it to support@skylum.com?

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  • Avatar
    Martial Fournier

    Angela

    J'ai copier les adjustements de la première photo et c'est toute la photo qui c'est copier sur la deuxième photo.

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    Angela Andrieux

    Hi Martial,

    Thank you for the screenshot. Is it possible for you to send us a screen recording that shows the exact steps you're taking in editing the first photo, and then how you're copying the adjustments? We're unable to tell from the screenshot above where in the process the error is occurring.

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    Martial Fournier

    Voici une deuxième  copie d'écran qui vous permettra peut être de résoudre ce problème...

    Cordialement

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  • Avatar
    Angela Andrieux

    Hi Martial,

    Is is possible to also get a screenshot of the image you are using to copy the adjustments in the Edit module showing which edits have been made and which layers applied?

    Thanks in advance!

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  • Avatar
    Martial Fournier

    Angela,

    Voici ce que j'ai pu faire, j'espère que cela vous convient.

    J' ai touché simplement au développement pour exemple

     

     

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    Angela Andrieux

    Hi Martial,

    I will share this with our tech team and see what we can figure out.

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    Denis Kotsee

    @Martial Fournier I sent you an email with a request for more details. We'll be looking forward to hearing from you.

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