No support - request refund

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Manfred Bartelt

• December 21, 2018 13:18
• Edited

Hi,

for three days I wrote via email to the skylum support for my problem, that I can't install luminar 3. I get only an connection error - try again. Of course this error is every day, every hour the same.

I just worte to the support about an refund. Let's see if I get an answer for this request. If not I will open a PayPal chase! I bought my Luminar 2018 last month and at this time they claimed a 45 day money back warranty.

I'm out of this project.

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  Alexander Weimer

  • December 21, 2018 13:33

  I think the support doesn't have a solution yet ... But where is a statement of the product management?

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  Alina Skylum

  • December 21, 2018 13:53

  Hi Manfred, 

  Please check your Inbox. 

  We'll be waiting for your reply!

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  Cees van Miert

  • December 21, 2018 13:58

  For me the same situation. Also requested support for a refund

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  Alina Skylum

  • December 21, 2018 14:38

  Hi Cees, 

  Already issued!

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  Markus Nebehay

  • December 21, 2018 14:41

  Just sent an a refund request through your "support" form. I also request a refund. Luminar 3 is totally unusable.

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  Alina Skylum

  • December 21, 2018 15:21

  Hi Markus, 

  We will proceed with your refund shortly, no worries

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  Fr. Gabriel Hooten

  • December 21, 2018 18:53

  I requested a refund and have heard nothing back...

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  Angela Andrieux

  • December 29, 2018 00:38

  Hi Fr. Gabriel Hooten,

  Your refund has been issued.

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  Chatchai Supasoon

  • January 06, 2019 06:06

  i contact for refund many times . nothing happen just got auto message e-mail

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  Daniel Scholz

  • January 07, 2019 08:00

  @Chatchai, we've already issued a full refund, just checked everything in our system.

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  Chatchai Supasoon

  • January 07, 2019 08:53

  @Daniel Scholz Thanks ^ ^ i got e-mail

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  Kasie Egbeocha

  • March 11, 2019 03:40

  Even though I have only been using Luminar 3 for less than 24 hours, I would also like a refund. This program is nonsense. How dare you charge people money for such slow, buggy software? How do I go about getting one?

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  Dmytro S.

  • March 11, 2019 13:13
  • Edited

  Hi Kasie, I am sorry for the frustration. Simply send us a refund request per email at support@skylum.com

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  Sachu Tokyo

  • May 06, 2019 10:16

  Could you please refund the amount which I purchased luminar 3. I have 16 GB memory,core i7 processor,2 GB nvidia dedicated graphics card, and 1 TB HDD.but i am unable to edit any pictures due to freeze even i don't use any application while using luminar.

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  Sachu Tokyo

  • May 06, 2019 10:22

  Could you please refund the amount which I purchased luminar 3. I have 16 GB memory,core i7 processor,2 GB nvidia dedicated graphics card, and 1 TB HDD.but i am unable to edit any pictures due to freeze even i don't use any application while using luminar.

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  Angela Andrieux

  • May 09, 2019 15:46

  Hi Sachu - Please contact us at www.skylum.com/support and we'll be happy to help you.

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  Michaela Stewart

  • May 06, 2020 07:43

  I requested a refund via email. When will be refund be issued and can I please receive a confirming email that my refund has been completed, my order receipt number is MAC200506-2443-29547.

   

    

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  Helena Carter

  • May 06, 2020 14:14

  Hi Michaela Stewart,

  We have replied to your email and issued you a refund.

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