Luminar 3......APPalling!!!!

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Leonard Jones

• December 21, 2018 17:21

 If you're a Windows User......................DON'T GO NEAR LUMINAR 3

My system:

Intel i7 processor, 32GB RAM, 500GB SSD, HD5000 graphics...Lightroom Classic,Luminar 2018, Aurora 2019...all working perfectly...LUMINAR 3..a total disaster.

Install starts OK edits OK, loads Libraries...all fine

Close down and restart...image file data appears, histogram appears, all features appear, BUT NO IMAGE(S)

Contacted Skylum Support...absolutely useless, no feedback, no acknowledgements, no solutions...SO....request and immediate Refund for purchase...

Luminar 3 looks great, works great if you UNINSTALL AND REINSTALL EVERY SINGLE TIME YOU WANT TO USE IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Absolutely no use to working Pro's

YOU HAVE BEEN WARNED, SKYLUM SUPPORT IS THE VERY WORST IN THE BUSINESS......BAR NONE

 

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  Markus Ottiger

  • December 21, 2018 18:11

  Exactly the same on my PC:

  Install starts OK edits OK, loads Libraries...all fine

  Close down and restart...image file data appears, histogram appears, all features appear, BUT NO IMAGE(S)

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  Dave

  • December 22, 2018 18:18
  • Edited

  You guys aren't kidding!  Fired it up today on my day off, and it took about three minutes to even load this program.

  Now after importing 2018 image directory with about 50 subfolders/20,000 Sony and Oly raw files, it's just now at 7% after 30 minutes.  I will continue trying to use this crapware, but my patience is already being tested.  I can easily seeing this crap getting uninstalled by lunchtime out of sheer frustration.

  EDIT:  So I walk away from the computer while this piece of junk tries to load a folder. for an hour  I come back to the software crashed out.  Who the heck tested this GARBAGE?????

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  Trond Hermansen

  • December 24, 2018 08:09

  Sauken

  Many things here. Opening an image in photoshop from luminar takes several minutes. I use prophoto colorspace, obviously different from what Luminar uses, so the colors are entirely different i LR an PS.  Overall....Deeply dissapointed, this sw show nwvwe never been released!!!!!!

   

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  Angela Andrieux

  • January 01, 2019 13:14

  We released a patch over the weekend (more info here: https://community.skylum.com/hc/en-us/community/posts/360036043011-Luminar-3-0-1-is-here) If you haven't already, please install it and let us know if the issue persists here or by creating a support ticket at http://www.Skylum.com/Support and linking to this thread.

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