Luminar 3 Update From Support Team 1

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  • Avatar
    Hans Graf

    Hi Alina, you did not mentioned, Windows10, LU3 dues not run offline and how you will solve this issue ???. Several Windows user have this problem and there is'nt anywhere a information about this issue, it would be a help for many others.
    Since I run LU3 on Windows10 Online, allmost not problems. Otherise LU3 useless !!!!!
    I hope you will respond ???? !!!!!

  • Avatar
    Alina Skylum

    Hi Hans, are you referring to the issue below?

    • Photo previews are not displaying when there is no Internet connection on Win. Will be fixed in 3.0.1.
  • Avatar
    Hans Graf

    Yes I did !

     

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    Markus Ottiger

    There is one point missing on your list:

    I always have internet connection, but ......

    Install OK, starting OK, loading libraries OK.

    Closing down and restarting ... image file data appears, histogram appears, all features appear, BUT NO IMAGE(S)

    This happens also with only a few images in the lib (less than 100)

  • Avatar
    Steve Ramsey

    I appreciate the updates and list of issues. My Luminar 3 downloaded fine but I have been unable to open ther program- the spinning wheel never goes away. Thanks.

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    Neil Harris

    One critical issue in the Windows version that is not mentioned in the list is the inability to re-edit RAW files that were previously edited in Luminar 3, i.e. the unresponsive, grayed-out editing sidebar when attempting to re-edit.

    Perhaps this is included in the "Stability and performance issues" update (3.1.0) scheduled for Jan/Feb? If so, it's rather disappointing to have to wait for a month to get basic usability.

  • Avatar
    Marko Berg

    what's up alina, there is no answer. the windows installer from your post does not work.

  • Avatar
    Marko Berg

    hello luminar service
    I bought luminar 2018 from you on the website to update to luminar 3. So far so good, date of purchase 14,12,2018 have received no order confirmation or invoice until today, no go number 1. the update to version 3 I had to download as a trial then you have to copy out the reg code from luminar 2018 to the version 3 to register (free update is different, actually is already the second no go).
    so and now the program does not work properly under windows 10, that would be no go number 3. all that I have informed the luminar service. I have uploaded a video on youtube to document the non-function of the program. For my part I have no desire for luminar, I would like to get my money back.

     

  • Avatar
    Hans Wahlgren

    What about the inability to manage large photo volumes? 

     

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    Yohai Mor

    I I want to get refund from you, I buy the Luminar 3 software 2 days ago and I’m sorry but I’m so disappointed, I can’t work with this, how can you refund me? I payed via pay pal.

  • Avatar
    Scott Baker

    Alina:

    The problems I had with Luminar 3 in Win10 seem to be resolved by using the above mentioned new installer.

    Thank you

    I spoke too soon. It loaded and worked as a "primary" apps.

    Once I close out and relaunched, Luminar 3 showed as trying to open (which it didn't) as a background app once again.

    If it opens as "primary" app and works the first time, but not after closing and reopening, then what??????

    I will uninstall and wait for a fix

  • Avatar
    Dave Boettcher

    I did not notice my problem listed above. I noted a fix on the way. When?

    I use Windows 10 Home, Build 17134.472. 64 bit, Intel core i5-4200@1.60Hz 2.3GHz processor and 8GB of RAM.

    Luminar 3 initially, after reinstalling the sofware and restarting my laptop, I was able to use Luminar 3.

    After using the software 3 or 4 times, the initial Luminar 3 window came up, as if loading. Then a second window popped up saying, "Database initialization failed."

    Next, I used Task Manager and determined LU3 was not listed as an active app. But, it was listed as running in the backgroud.

     

  • Avatar
    Marko Berg

     

    refund me please !!!!

    luminar 3 is unusable under windows 10

    bought on 14.12.2018 and paid by paypal.
    please contact me to clarify the further procedure.

  • Avatar
    Collin Moore

    When is "Import" being added to the PC version...

  • Avatar
    Roy Blackwell

    @Dave Boettcher: "Database Initialization Failed on Win. This is a known issue that occurs due to bad EXIF data in the photos that are being imported into Luminar. Will be fixed in 3.0.1" (by the end of December).

  • Avatar
    Steve Shaff

    I finally was able to get Luminar 3 to run on my ASUS Laptop Windows 10 by setting it as an exception on Defender.  However, my "homemade" machine also had Malwarebytes and I've been unable to get past the opening screen, even if I've excepted Luminar in both Malwarebytes (I uninstalled MWBytes, but it didn't help) and Defender.  Very frustrating.  The MAC version works well.  Hope this fix actually fixes something.

     

  • Avatar
    Guy Meacham

    Please add the following two items to 3.1 they are basic essentials to a DAM available to Mac users but not to Windows users.

    1) The ability to see complete filenames when you highlight an image in the library, Jim Nix has already shown how this is available on a Mac but not in Windows its such a basic necessity how was it not added into 3.0? 

    2) The ability to remove folders empty or full from the catalog, this is another basic DAM requirement that can not be done in Windows. If you go in the back door and do it from file manager you are then stuck with greyed out folders that you sill can't remove.

     

  • Avatar
    Dave Boettcher

    @Roy Blackwell, Thanks.  Windows updated yesterday or Wednesday evening. It was after the update the problem started.

    I am attempting to determine what was updated and maybe do a roll back.

  • Avatar
    Warren Gale

    I think all management and non Mac devs should be forced to use Windows PCs as their daily machine at work, if this was the case, L3 for Windows I feel would not have been released.

    I have used L3 on both my windows pc and MacBook and although the are issues on the Mac version, they are nothing compared to the PC version.

     

    Edit - spelling.

  • Avatar
    Guy Meacham

    That's actually a good point, I wonder if any of the support people in this forum even use a windows machine.

  • Avatar
    Dave Boettcher

    I doubt any of programers use Windows. If they do, they have not said so.

     

  • Avatar
    Dennis Moranz

    I'm having the same problem as Neil Harris

  • Avatar
    Duc Vu Anh

    Hi Alina,

    How about the edited file locked up. Mine are useless now as I cannot go back to my edited image to make any changes??

  • Avatar
    Steve Kruger

    Guy Meacham .. that filename feature that Jim Nix showed on the Mac didn't actually come through in the final release. In the notes he says that the video was prepared using a beta or pre-release version of Luminar 3.
    So that feature is essential for both Windows AND Mac

     

  • Avatar
    Ani Dutta

    My desktop is a pretty decent configuration. But I'm frustrated with the performance of Luminar 3. I did not have issues installing or cataloging my images.  I'm having the following issues:

    1) Slow start up

    2) RAW file edit: When i double click a RAW file to edit, Luminar Looks don't show up, and also randomly i find filters disabled.

    I haven't been able to use the program at all.  I know y'all have been working to get the product to market for a while, so i'm surprised at the performance.  

    Please fix and win us back.

    Good luck.

  • Avatar
    David Clarke

    Good videos on how to use but, how do you get your photos into L3 from an SD card to begin 1st? Everyone's videos starts with a folder of photos ALREADY from their computer... so is there NO direct way to import an SD card to L3 direct?

    If so please advise an easy path, thanks.

    Nobody has started by Importing from camera or SD card to load into L3, so either my L3 isn't working or whats the easiest path to import please.

    Sony a7III & brand New 27' iMac desktop. Love the Software but I'm NO techie... :)

  • Avatar
    Guy Meacham
    Steve KrugerGuy Meacham .. that filename feature that Jim Nix showed on the Mac didn't actually come through in the final release. In the notes he says that the video was prepared using a beta or pre-release version of Luminar 3.

    So that feature is essential for both Windows AND Mac

     

    Hey Steve I didn't catch that but I watched Jim's 10 tips video and in that he lists this as one of his 10 tips, doesn't say anything in the video about it not being available to us common folk.

    To me this makes it worse, they are giving folks like Jim versions that are not even available with more features to make movies about! I mean how is than not fraud if somebody buys based on what they see in a Jim Nix video?

     

  • Avatar
    Duc Vu Anh

    to be frank Luminar 3 is way better than Luminar 2018, faster, more responsive, LUT preview works, top&Bottom works. layer and brush is more percise. sunray can be under control now. i do enjoy Luminar for its intuiative and learning curve. just the library is not perfect :(

    Cheers up everyone. Happy holiday.

     

  • Avatar
    Scott Baker

    Got Lum 3 to work using @Steve Shaff's suggestion to exclude Lum3 from Win10 Defender

     

    What does not work his hitting the space bar to pan thru the image while in the Tools menu using erase or Clone & Stamp

    This renders both those functions useless

  • Avatar
    Jerre Thompson

    Very disappointed! I ended up removing all photos in the library and tried to reload a small folder of 12 pics and I can't fully view all of the thumbnails even in this small folder without having to close L3 out and reopening. I only have these 12 pics in my library. Is there anyway to ditch the library and just load one pic at a time so I can at least try to edit it? My computer more than meets the specs to run this program.

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