LAUGHING ALL THE WAY TO THE BANK

Follow
Avatar
Paul Jennings

I am now on my second paid version of Luminar, both of which have been really flakey, but bought the second because of the promises of the new features. So having paid good money twice and still only having something designed bu amateurs - who is the fool? How much have they banked? certainly a lot more than the £2.50 they have spent on development. I'm out.

0

Comments

11 comments

Sort by Date Votes
  • Avatar
    Alina Skylum

    Hi Paul, 

    Please submit your refund request via Support Contact form: https://skylum.com/support 

    0
    Comment actions Permalink
  • Avatar
    Phil Hurd

    I'm beginning to feel the same after over 2 years of waiting. Not only have I paid out on Luminar x2, I 'upgraded' to Aurora 2019 so that I could use it with Luminar 3 and guess what, they don't work. What amazes me is that Skylum seem to be very quiet about the whole debacle. I would have thought that would have learnt from previous releases that were useless.

    2
    Comment actions Permalink
  • Avatar
    Alina Skylum

    Once we update Aurora HDR 2019, it will work with Luminar 3

    1
    Comment actions Permalink
  • Avatar
    Phil Hurd

    @Alina Skylum

    So I will be able to send 3 x bracketed images from Luminar 3 to Aurora 2019 ( and all 3 will go over) and once processed send them back again without having to export the resultant HDR?

    0
    Comment actions Permalink
  • Avatar
    Richard Harrington

    Hi Phil...

    A few things you can do now.

    1. Drag the images from Library window onto the app icon.

    or

    Revel in Finder Explorer and then launch

     

    2. Process in Aurora

    3. Save your file 

    • I suggest a 16-bit TIFF so Luminar/Printers can read it
    • A native Aurora file for future edits

     

    At this time there is not plans to read the native Aurora file in Luminar.

    But feel free to file a feature request here – https://community.skylum.com/hc/en-us/community/topics/360000153451-Feature-suggestions-requests

    1
    Comment actions Permalink
  • Avatar
    Paul Jennings

    Now that is a surprise - as suggested I tried the link to request a refund - but I got

    "Page Not Found We’ll make sure you’re never lost again!"

    0
    Comment actions Permalink
  • Avatar
    Alina Skylum

    That's weird, please follow this link https://skylum.com/support 

    0
    Comment actions Permalink
  • Avatar
    Phil Hurd

    Drag the images from Library window onto the app icon. - Yep done that, works fine

    BUT

    I don't want to have to Export the resultant HDR back to my file-system because I have to manually check which directory etc. Surely it should work just like the Lightroom Plugin i.e. an APPLY button which shoots the TIFF straight back to Luminar and saves in the right directory.

    If  this is deemed a 'feature request', between two applications from the same company, then I am stunned.

    4
    Comment actions Permalink
  • Avatar
    Richard Harrington

    Phil.. it is planned for soon release and already on the published roadmap.  I'm given a workaround until then.

    0
    Comment actions Permalink
  • Avatar
    Paul Jennings

    OK - so I have requested a refund, but have not heard anything?

     

    0
    Comment actions Permalink
  • Avatar
    Phil Hurd

    Hi Richard, I've disabled the Library function by creating a blank catalogue (as recommended by Matt Seuss) and gone back to using Lightroom 6 + the Export to Aurora Plugin. I'll await the update.

    My frustration, which unfortunately bubbles to the surface every now and again is due to having waited over 2 years for the Library functionality!

     

    Phil

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post