Anyone know the refund policy and the alternative?

Comments

16 comments

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    Rodney Brown

    By far the closest alternative for now is ON1.  Great features, although it doesn't quite have the pazzaz that Luminar COULD have offered, it's fairly bulletproof, no subscription, and the DAM is excellent.  I've switched back over as I can't see Luminar (for Windows at least) being viable for some time.

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    Craig Lister

    Thanks for that. I’m busy watching a good video on Capture One v12 and it seems pretty good. Not sure of any DAM though.

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    Rodney Brown

    Yep, Capture One is excellent, but the price is way, way higher than ON1 or Luminar.

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    Craig Lister

    Wow. Just noticed. Ouch.

    Ok. ON1 downloading....

    Any idea how to get a refund started?

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    Bernhard Martin

    ON1 looks great. Unfortunately there is no german version available.

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    Alexander Weimer

    ON1 is good. I hope they planned to release a version with mutli-language support in the future ...

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    Craig Lister

    Yeah. That’s pretty sad. I’m fortunate to be English speaking. Except when it comes to German Porn - but that’s a different issue. (Joking! :) ).

    I’ve emailed Skylum for a refund, asking what they need. Got an automatic reply saying that ymthey are currently overwhelmed with emails and that I can check the FAQ. Mmmmm

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    Thomas Mahnken

    Haha, only 3 days of v3 release and this forum has already become a On1-advertising platform ;-)

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    Manfred Bartelt

    How do I apply for a refund?

    Provide us with as much of the following information as possible so we can locate your purchase:

    • The email address used for your purchase
    • Any alternate email addresses you may have used for your purchase
    • Your order number (it should look something like MACXXXXXX-XXXX-XXXXX, where X is a digit)
    • Your PayPal receipt
    • Transaction details from your bank

    We have a 45-day money back guarantee.

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    Craig Lister

    Haha. It won’t be long before his thread gets removed maybe. Hopefully not. If the product that was advertised as a release ready application, makes people ask for a refund - I guess maybe they will try fix it quick? But ..... from what I hear .... and the “advice from skylum), which is none existent- means we need to find an alternative.

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    Barry Sachais

    +1 for On1. I've been using their products for a number of years. The most current version is excellent. The customer service is as good as the software. 

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    Craig Lister

    Ok. I have the trial for 30 days. I need to watch videos. Not sure how to edit or use the catalog.

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    Jordan Paw

    it is very frustrating to have all this hyped-up release being promoted by many youtubers and . 

    i really am not sure how this software passed QA. 

    +1 for On1

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    Angela Andrieux

    You can request a refund by emailing support@skylum.com.

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    Thomas Mahnken

    @Angela: I can totally understand, that it must be very frustrating for the support having to deal with all these customers complaining all the time (and not always in an appropriate manner). But the answer to people blaming skylum for not living up to the hype shouldn't be to tell them to get their money back and leave. You will have an amazing program when you got the bugs sorted out and performance (which is already better) fixed. But you'll need loyal users as well.
    Happy new year in advance, everyone.

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    Joshua Garvin

    I don't trust them to fix anything. As I asked them for a refund for luminar 3 as it was terribly unstable. I tried luminar 4 it's painfully slow. Skylum appears to be excellent at marketing and not delivering on their promises. I hope that I get my refund as I was stupid enough to order luminar 4. Best of luck to everyone in finding solutions that work for you.

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