How long is the expected wait time for an email response from support?

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Tony Collins

• December 21, 2018 06:54

I'm currently waiting 50+ hours for an answer to fix my activation problem.

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  Richard Huggins

  • December 21, 2018 08:22

  I've only been waiting 43 hours.

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  Alina Skylum

  • December 21, 2018 11:40

  We've already replied

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  Neil Harvey

  • December 21, 2018 13:02

  In the words of Hooper... "I got that beat". I've been waiting 64 hours.

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  Tony Collins

  • December 21, 2018 14:19

  Thanks, you have:

  With a request for more information - I'm hoping I don't have to wait another 2+ days for a reply to that.

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  Tony Collins

  • December 21, 2018 15:53
  • Edited

  No I didn't. That's great, things are looking up.

  EDIT : And what's more, you have fixed my problem. Thanks very much.

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  Marc Feldesman

  • December 21, 2018 16:15
  • Edited

  Again, releasing a major update to a product at the beginning of a holiday period was a mistake.  I wouldn't expect a response until January in most cases.

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  Andreas Brodow

  • December 24, 2018 10:48

  I've been waiting 4 days now

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  Denis Kotsee

  • December 25, 2018 11:51

  @Andreas Brodow we have replied to your email.

  The holidays aren't delaying our team's reply, it's the amount of incoming communications we're receiving. That said, happy holidays to everyone in this thread!

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