Can't export to subfolders on NAS in L3

Comments

8 comments

  • Avatar
    Richard Harrington

    Try File > Export and use the system browser to navigate to the location.

    -1
    Comment actions Permalink
  • Avatar
    Andreas Brodow

    ??? That's exactly what I'm doing. I select File --> Export... and then click on my NAS drive. When I select my top folder, there's no folders visible under my top folder to choose.

    If I select File --> Import Images... and click on my NAS drive and select my top folder, I can se all subfolders. It doesn't matter if I'm in library, Edit och Info tab.

    0
    Comment actions Permalink
  • Avatar
    Andreas Brodow

    I tried to export t an usb-connected external hard drive and that works also, it seems that it is only network drives that doesn't work.

    0
    Comment actions Permalink
  • Avatar
    Angela Andrieux

    We released a patch over the weekend (more info here: https://community.skylum.com/hc/en-us/community/posts/360036043011-Luminar-3-0-1-is-here) If you haven't already, please install it and let us know if the issue persists here or by creating a support ticket at http://www.Skylum.com/Support and linking to this thread.

    0
    Comment actions Permalink
  • Avatar
    Andreas Brodow

    Yes, I still have the same problem.

    0
    Comment actions Permalink
  • Avatar
    Angela Andrieux

    Hi Andreas - I'm sorry the patch didn't solve your issue. Please contact us at http://www.skylum.com/support and we'll further investigate the issue.

    0
    Comment actions Permalink
  • Avatar
    Andreas Brodow

    @Angela, you already have a support case on this but I haven't heard any progress on it.

    0
    Comment actions Permalink
  • Avatar
    Angela Andrieux

    Hi Andreas,

    If you've already filed a support ticket please know that one of our tech experts will be in touch as soon as possible. Our team has been exceptionally busy since the launch of Luminar 3 and we apologize for the delay in responding.

    0
    Comment actions Permalink

Please sign in to leave a comment.