Can't export to subfolders on NAS in L3

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Andreas Brodow

• December 20, 2018 19:13

I have a folder with subfolders on a NAS where I store my pics.

I can import from the subfolders fine but when I try to export a picture to the NAS, I only see the top level folder, no subfolders to choose for my export.

I have the same problem on two Macbook pro, one old from 2013 and one brand new.

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  Richard Harrington

  • December 21, 2018 13:20

  Try File > Export and use the system browser to navigate to the location.

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  Andreas Brodow

  • December 21, 2018 14:24

  ??? That's exactly what I'm doing. I select File --> Export... and then click on my NAS drive. When I select my top folder, there's no folders visible under my top folder to choose.

  If I select File --> Import Images... and click on my NAS drive and select my top folder, I can se all subfolders. It doesn't matter if I'm in library, Edit och Info tab.

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  Andreas Brodow

  • December 22, 2018 14:58

  I tried to export t an usb-connected external hard drive and that works also, it seems that it is only network drives that doesn't work.

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  Angela Andrieux

  • December 31, 2018 16:04

  We released a patch over the weekend (more info here: https://community.skylum.com/hc/en-us/community/posts/360036043011-Luminar-3-0-1-is-here) If you haven't already, please install it and let us know if the issue persists here or by creating a support ticket at http://www.Skylum.com/Support and linking to this thread.

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  Andreas Brodow

  • December 31, 2018 18:34

  Yes, I still have the same problem.

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  Angela Andrieux

  • January 09, 2019 22:06

  Hi Andreas - I'm sorry the patch didn't solve your issue. Please contact us at http://www.skylum.com/support and we'll further investigate the issue.

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  Andreas Brodow

  • January 09, 2019 22:21

  @Angela, you already have a support case on this but I haven't heard any progress on it.

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  Angela Andrieux

  • January 16, 2019 22:13

  Hi Andreas,

  If you've already filed a support ticket please know that one of our tech experts will be in touch as soon as possible. Our team has been exceptionally busy since the launch of Luminar 3 and we apologize for the delay in responding.

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