Luminar no longer working

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Matt Savard

• December 20, 2018 04:55

 I installed version 3 (2019?) and everything went fine. I got the libraries working fairly well, edited a bunch of images, and then everything just stopped working. First it was just one image, then another, then all, now nothing will load up (not JPGs or CR2 files). I tried removing the library and building it again and still no go. It will display the image but it never gives me a chance to edit it. When I look at the resources being used it is awfully high (4 GB in some cases). 

Is this a known problem?

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  Erwin Kargl

  • December 20, 2018 08:24

  I had a simmilar issue. In my case there have been three background-tasks of luminar with no activity in the task manager (STRG + ALT + DEL) open. Closing these taskes in the task manager brought back the edit functions.

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  Leila Evans

  • December 20, 2018 09:37

  Do you get any error messages? Or just black thumbnails? Also, please ensure that your computer meets the system requirements posted here.

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  David Roe

  • December 20, 2018 14:29

  How about not trying to point the blame at computer and system requirements.......  when in reality it is a product you did not test properly, played the hype game and now disappear with no solid fix to the problems being talked about.

  Your users understand system requirements, most run machines well above the average user and are not pictured in some book called Computers for Dummies.

  It is insulting to take the high road when it is not one person with a problem but it seems every windows machine it was installed on. 

   

  Fix this, say you are sorry for the screw up and my God do not touch Aurora or any other software title you produce that works.  You guys just made Adobe look good.

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  Matt Savard

  • December 20, 2018 17:14

  I don't get any error messages and my computer more than meets the requirements. I see several other people reported very similar problems so I won't add any more details here.

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